Gridley Post Acute
Strong Medicare quality ratings; families often praise outstanding physical therapy and rehab services. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation due to its highly-rated therapy team and clean environment. However, if your loved one requires strict medication schedules for pain management, you must closely monitor their care, as multiple reviewers have reported significant delays in medication delivery.
Google Reviews
Google Reviews
55 reviews on Google“Families considering Gridley Post Acute will find a facility praised for its exceptional physical therapy team and compassionate nursing staff during rehabilitation. While many residents report feeling well-cared for, there are serious allegations regarding inconsistent medication administration and unprofessional staff behavior toward certain patients.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab services
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming front desk and administration
Concerns
- Inconsistent medication administration and delays (mentioned by 3 reviewers)
- Poor food quality and small portions (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of compassion (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
The owner provides a mix of highly personalized, warm responses to positive reviews and a direct, fact-based rebuttal to negative feedback. While some responses are brief, they frequently acknowledge specific staff members or details mentioned by the reviewer.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning schedules do you follow to keep the rooms and common areas so tidy?
- 2We have heard great things about your physical therapy and rehab services; can you tell us more about how the therapists work with residents to meet their mobility goals?
- 3How does the nursing team ensure that medication is administered accurately and on time for every resident?
- 4What is the process for communicating important medical updates or changes in care to family members?
- 5Could you describe the daily meal schedule and how you ensure the food is both nutritious and satisfying for the residents?
- 6What kind of social activities or group outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs and nurses were exceptional. Consistently kind, attentive, and patient, they made sure I felt safe, respected, and supported every day.”
“My sister was treated like a beloved family member from the beginning. The nurses to the administration, physical therapist, and the activities director down to the cooks in the kitchen were nothing but amazing.”
“They never once gave me my pain meds as prescribed to remain ahead of the pain, they never gave me the prescribed mirilax, and the folks with the RN badges got them straight out of a cracker jack box.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 7 deficiencies, including serious concerns about resident abuse and neglect response. The facility shows recurring problems with food service quality and safety, care planning, and building safety systems across multiple surveys. While all deficiencies show correction dates, the pattern of repeated issues with nutrition, safety compliance, and resident protection suggests ongoing operational challenges that families should carefully consider.
Mar 27, 2025Routine9
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 14, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 8, 2024Routine4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 6, 2023Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 22, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 6, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 26, 2023
$4,196
Ownership & Operations
Who Operates This Facility
Gridley Post Acute
for profit
Chain Affiliation
West Harbor Healthcare
8 facilities nationwide
Chain avg rating: 3.9/5 · Rank 5 of 8
Ownership & Management
Owners
West Harbor Healthcare LLC
Owner · Organization
Galbasini, Kevin
Owner (parent company)
Gill, Daniel
Owner (parent company)
Rosenhan, Cameron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit gridleypostacute.com
Medicare data downloads
Original nursing home datasets
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