River Ridge Rehabilitation and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 3)
- High RN turnover (57%)
Bottom 25% in AR · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While some families report success with specific therapy staff, the consistent reports of medical neglect and poor hygiene are extremely concerning. If you consider this facility, you must conduct an in-person tour, specifically inspecting the cleanliness of resident rooms and asking for a detailed plan on how they manage chronic conditions like diabetes and COPD.
Google Reviews
Google Reviews
14 reviews on Google“River Ridge Rehabilitation and Care Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding medical neglect, poor hygiene, and inadequate staffing. While a few reviewers praise specific therapy staff for successful rehabilitation outcomes, the majority of reports describe a facility struggling with basic care standards and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective occupational therapy
- Some staff members are described as hardworking
- Short-term respite care experiences
Concerns
- Neglect and poor hygiene standards (mentioned by 4 reviewers)
- Inadequate medical monitoring and clinical errors (mentioned by 4 reviewers)
- Understaffing and unresponsive care (mentioned by 3 reviewers)
- Poor facility maintenance and cleanliness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning schedule and how you ensure high hygiene standards in resident rooms?
- 2I noticed the facility has had some recent staffing challenges; what is your current strategy for ensuring consistent, responsive care for residents throughout the evening and weekend shifts?
- 3Can you explain your specific protocols for clinical oversight and medication management to ensure that medical errors are prevented?
- 4I see that occupational therapy is a strength here; how do you integrate those therapy goals into the resident's daily activities and social life?
- 5How does your leadership team communicate with families regarding changes in a resident's health status, and what is the best way for us to stay updated on our loved one's care?
- 6With the current CMS staffing rating, how do you manage staff-to-resident ratios to ensure that every resident receives timely assistance with personal care and hygiene?
Personalized based on this facility's data
Key Review Excerpts
“River Ridge Nursing Home provided wonderful service to my grandma during her stay. I am especially thankful for the occupational therapist, Chassidy, who created a tailored treatment plan that greatly accelerated my grandma's progress.”
“They put a pediatric cannula on her! She’s end stage COPD. Left her in her own feces four hours. Gave her a breathing treatment and left her mask on for 45 minutes. as she was calling out for help during the night her nurse shut her door.”
“The room she had the toliet seat was broken in half and they had duck taped the toliet paper hanger on the wall one time I went in to see her and I was waiting for a worker to bring me some under garments for my Aunt a patient came to the desk asking for something for a head ach and the worker kept telling her I'm not your nu”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 10 complaints leading to federal deficiencies, indicating significant concerns about care quality. The facility has persistent problems with food safety and preparation, medication management, and daily care assistance that recur across multiple surveys from 2023 through 2025. While the provider reports corrections for all deficiencies, the ongoing pattern of violations in core care areas suggests systemic issues that merit careful evaluation before placement.
Jun 6, 2025Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 6, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 31, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 31, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 1, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 2, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
River Ridge Rehabilitation and Care Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 32 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit riverridgerehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.