River Pointe of Trinity Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise professional and compassionate rehabilitation/therapy team. Still worth an in-person visit.
based on 101 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation program and a very clean, welcoming environment that many families find comforting. However, you must investigate their protocols for emergency response and medication safety, as multiple families have reported life-threatening neglect and failure to respond to call lights.
Google Reviews
Google Reviews
101 reviews analyzed“River Pointe of Trinity Healthcare and Rehabilitation Center is highly regarded by many families for its warm, professional staff and effective rehabilitation programs. However, there are serious, recurring allegations regarding patient neglect, including failure to respond to call lights, medication errors, and inadequate hygiene care. While many praise the facility's cleanliness and welcoming atmosphere, prospective families should be extremely cautious about staffing levels and responsiveness to emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Professional and compassionate rehabilitation/therapy team
- Welcoming and friendly front-desk and nursing staff
- Clean and well-maintained facility
- Engaging resident activities and community atmosphere
Concerns
- Failure to respond to call lights and emergency alerts (mentioned by 3 reviewers)
- Neglect regarding personal hygiene and cleanliness of residents (mentioned by 3 reviewers)
- Inadequate staffing leading to slow response times (mentioned by 2 reviewers)
- Issues with medication management and safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and reference specific details from their feedback. They maintain a professional and empathetic tone, particularly when addressing loss or dissatisfaction.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what are your protocols for ensuring residents' personal hygiene and room cleanliness are consistently addressed?
- 2We've heard great things about your therapy team; how do the rehabilitation specialists work with residents to help them regain their independence?
- 3With the facility being so lively, what kind of daily activities or community events do you have planned to keep residents engaged?
- 4How do you ensure that call lights and emergency alerts are responded to promptly, especially during shift changes or busy periods?
- 5Could you walk us through your process for medication management to ensure everything is administered safely and accurately?
- 6How does the nursing staff communicate important updates or changes in a resident's condition to the family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff was extremely supportive during this time and helped to facilitate bringing her home on hospice to spend her remaining time in a familiar place with family and friends.”
“My father was left sitting in a wheelchair for days in his room without being moved or properly cared for. On top of that, he was overdosed multiple times and had to be revived with Narcan five times in a single week.”
“My mother was only here 6 months but the treatment she recieved was way better than I could have imagined. From the moment we walked in the first day, the people was so sweet, welcoming and the place was clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Pointe has concerning patterns with 7 deficiencies triggered by family complaints, including serious issues with accident prevention, abuse/neglect policies, and resident treatment. The facility shows recurring problems in infection control, nutrition/dietary services, and resident rights across multiple surveys. While the provider has correction dates for all deficiencies, the persistent complaint-driven citations suggest ongoing care quality concerns that warrant careful consideration.
Jul 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 30, 2025Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 13, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Mar 20, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 20, 2024Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 25, 2023Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 29, 2025
$14,901
Fine
May 13, 2024
$4,823
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
WHISPERING PINES HEALTHCARE, INC
BECKY TRAVIS JERKE
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 45 of 84
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit riverpointehealthcare.com
Medicare data downloads
Original nursing home datasets
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