River Oaks Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While some families report successful rehabilitation and responsive management, the facility has a history of serious concerns regarding cleanliness and medical oversight. We strongly recommend unannounced visits at different times of the day to verify the current standard of care and hygiene for yourself.
Google Reviews
Google Reviews
27 reviews on Google“River Oaks Skilled Nursing and Therapy receives highly polarized feedback, with some families praising the attentive nursing staff and successful rehabilitation outcomes, while others report severe neglect and unsanitary conditions. While recent positive reviews highlight responsive management, multiple critical accounts describe issues with cleanliness, missing personal items, and failures in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective rehabilitation therapy
- Responsive management to facility maintenance requests
Concerns
- Unsanitary facility conditions including odors and dirt (mentioned by 4 reviewers)
- Neglect of patient medical needs and hygiene (mentioned by 3 reviewers)
- Dated or broken furniture and equipment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of a fresh and welcoming environment, what is your current protocol for daily housekeeping and deep-cleaning schedules in resident rooms and common areas?
- 2I noticed some feedback regarding the facility's physical environment; could you show us how you manage ongoing maintenance and updates to ensure furniture and equipment remain in good working order?
- 3With medication management being a top priority for our family, could you walk us through the specific oversight process your nursing team uses to ensure accuracy and timely administration?
- 4How do you ensure consistent and proactive communication with family members regarding changes in a resident's daily health status or hygiene needs?
- 5Could you describe the daily activity calendar and how the staff encourages residents to participate in social engagement to ensure they feel connected and active?
- 6In the event of a sudden change in health, what is your specific process for escalating medical care and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“After asking about these issues, the next day, ROhad replaced his mattress and put in a work order for the chair. More important than the fixtures to me, however, was the dedication”
“The hospital staff could not believe the neglect. The hospital saved her life and needless to say, she didn’t go back.”
“They take what you say to heart, and if they don't know an answer to your question they will got back with you on it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Oaks has 18 deficiencies across three surveys, with fire safety and emergency preparedness being the primary recurring concerns. The facility has persistent issues with smoke barriers, fire-resistant construction, emergency lighting, and sprinkler systems that have appeared across multiple inspections from 2022 to 2025, suggesting ongoing safety challenges. While all deficiencies show correction dates, the repeated fire safety violations indicate systemic issues that families should discuss during visits.
Apr 18, 2025Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 15, 2023Routine1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 8, 2022Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
River Oaks Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 33 (Best)
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit riveroaksok.com
Medicare data downloads
Original nursing home datasets
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