El Reno Post-Acute Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews
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What this means for your family
This facility has a history of serious, life-threatening allegations regarding medication management and communication barriers. While some families have had positive experiences with the therapy department, the recurring reports of negligence and difficulty reaching staff are significant red flags that require thorough investigation before considering this facility.
Google Reviews
Google Reviews
21 reviews on Google“El Reno Post-Acute Rehabilitation Center receives highly polarized feedback, with some families praising the therapy department and administrative staff, while others report severe concerns regarding patient safety and communication. Critical allegations include medical negligence and poor responsiveness, creating a significant divide between positive experiences and reports of traumatic care failures.”
Quality Themes
Tap a score for detailsStrengths
- Helpful administrative staff
- Effective therapy department
- Clean facility environment
Concerns
- Allegations of medical negligence and medication errors (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Unprofessional or rude staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 1/5 staffing rating, what specific steps are you taking to ensure residents receive timely attention and consistent care throughout the day?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach staff or get updates on their loved one's status?
- 3Can you walk me through your current protocols for medication management and how you ensure accuracy and safety for residents?
- 4I see the therapy department is highly regarded here; how do you integrate those services into a resident's daily routine?
- 5What is your process for addressing family concerns or grievances, and how do you ensure those issues are resolved promptly?
- 6How does your team handle medical emergencies or changes in a resident's health condition, especially during overnight or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“I toured this facility unannounced. I had reservations about the location since I live in Okc. I was impressed with the therapy department right away. I was able to meet the director and she was friendly and informative.”
“A called to speak with my mother and they would not allow me. They said I wasn't on the paperwork to get information. I told them I did not want information that I only wanted to speak with her. They said there's a big investigation now.”
“These individuals in this place never answered to causing the death of my mother with their negligence in a double dose of insulin given what we were told 15 minutes apart from an eyewitness my mother had told them she already had gotten her insulin but the nurse didn't listen and did it anyway”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with resident assessments and care planning appearing in every survey from 2019 to 2024, alongside persistent problems with fire safety systems and medication management. Families filed complaints in 2023 specifically about nutrition and dietary services, including inadequate staffing and failure to follow prescribed therapeutic diets. While all deficiencies show correction dates, the pattern of repeated assessment and safety violations across multiple years suggests ongoing operational challenges that families should discuss directly with facility staff.
May 23, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 3, 2023Complaint3
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Apr 3, 2023Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 10, 2019Routine17
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
El Reno Post-Acute Rehabilitation Center
for profit
Ownership & Management
Owners
Health Care Properties of Oklahoma, LLC
Owner · Organization
Gd2 Investments, Lp
Owner (parent company) · Organization
Guymon, Gregory
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit erparc.com
Medicare data downloads
Original nursing home datasets
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