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Nursing HomeMedicaid Investigative

River Oaks Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

920 South 4th Street, Old Louisville · Louisville, KY 40203122 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 12 Google reviews

5
4
3
2
1
River Oaks Health & Rehabilitation Nursing Home in Louisville, KY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (6 vs median 2.0)

Bottom 25% in KY · Below recommended RN staffing · Worst in CHRISTIAN CARE COMMUNITIES chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility is physically attractive and offers a strong therapy program, the recent reports of unresponsive staff and poor basic care are significant red flags. If you consider this facility, I strongly recommend conducting an unannounced visit to observe how quickly staff respond to call lights and checking the quality of meals served to residents.

Google Reviews

Google Reviews

12 reviews on Google
River Oaks Health & Rehabilitation presents a polarized experience for families, with some praising the facility's cleanliness and friendly staff while others report severe neglect. Critiques focus on poor responsiveness to call buttons, inadequate food quality, and unprofessional staff behavior during patient care.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and caring nursing staff
  • Effective rehabilitation therapy team

Concerns

  • Unresponsive call buttons and slow staff assistance (mentioned by 2 reviewers)
  • Poor quality and insufficient food service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02024(5)2.32025(3)4.02026(4)

Distribution · 12 analyzed

5
9
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what is the average response time for a resident using their call button, and how do you ensure needs are met promptly?
  • 2I understand that nutrition is vital for recovery; could you walk me through how you manage meal quality and address specific dietary preferences or complaints?
  • 3With your focus on rehabilitation, how do you balance the therapy schedule with the daily social activities to ensure residents stay engaged and active?
  • 4How do you keep families informed and involved, especially when there are updates regarding a loved one's health or changes in their care plan?
  • 5In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
  • 6Since the facility is well-regarded for its cleanliness and maintenance, what steps are you taking to ensure that same level of excellence is applied to the nursing care and staffing consistency?

Personalized based on this facility's data


Key Review Excerpts

The food was scarce and often times unrecognizable. The day my husband left, they turned the water off to his room. Couldn't even wash his face. The call button went unanswered for several hours, then they yelled, what do you want when they finally came.

Long-term resident's family · 2025☆☆☆☆

Beautiful facility with wonderful and helpful staff. They genuinely care for their residents, provided meal options, a knowledgeable therapy team, clean, and several activities to choose from.

Family member · 2024★★★★★

This facility has a great environment. Staff care and are friendly, food is pretty good, the floors are very clean, and overall good vibes all around.

Visitor · 2024★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.77hrs
92%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

4

measures

Mixed Results

7

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.3%
Mixed vs Avgs
Here
29.3%
US
19.5%
KY
29.6%
Jefferson
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.1%
Mixed vs Avgs
Here
7.1%
US
12.1%
KY
16.5%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.7%
Mixed vs Avgs
Here
91.7%
US
93.4%
KY
94.3%
Jefferson
84.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
19.4%
KY
19.4%
Jefferson
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.3%
KY
15.5%
Jefferson
13.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
15.5%
KY
16.4%
Jefferson
20.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.7%
Worse than Avg
Here
59.7%
US
81.8%
KY
83.9%
Jefferson
73.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.7%
Mixed vs Avgs
Here
73.7%
US
79.8%
KY
83.6%
Jefferson
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
KY
1.7%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Well above state avg (3.4)
4 complaint-triggered

River Oaks has ongoing safety and care concerns, with families filing complaints that triggered inspections in 2024, including issues with abuse prevention policies. The facility shows persistent problems across fire safety systems, infection control, and medication management that have recurred across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests systemic challenges that families should carefully consider.

Jul 9, 2025Routine
16
0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Nov 22, 2024Complaint
1
0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Oct 18, 2024Complaint
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 7, 2024Routine
16
0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jun 7, 2024Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 15, 2019Routine
4
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Jul 9, 2025

$6,380

Ownership & Operations

Who Operates This Facility

Owner / Operator

River Oaks Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Christian Care Communities

Chain Size

5 facilities nationwide

Chain avg rating: 2.8/5 · Rank 5 of 5 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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