River City Nursing and Rehab Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 255 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a modern, clean environment and effective rehabilitation therapy. However, families should be proactive: verify that medication schedules are clearly communicated upon admission and ask the nursing supervisor how they handle call-light response times during peak shifts to ensure your loved one's needs are met promptly.
Google Reviews
Google Reviews
255 reviews on Google“River City Nursing and Rehab Center is widely praised for its modern, clean, and well-maintained facility, with many families highlighting the professional and compassionate nature of the nursing and therapy staff. While the majority of reviews are highly positive, some families have raised concerns regarding inconsistent communication, occasional lapses in responsiveness, and dissatisfaction with the food quality. Overall, it is viewed as a significant upgrade over older facilities in the area, particularly for short-term rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly professional and compassionate nursing/therapy staff
- Effective physical and occupational therapy programs
- Welcoming and helpful front desk and administrative team
Concerns
- Inconsistent response times for call lights and medication requests (mentioned by 5 reviewers)
- Poor or unappealing food quality (mentioned by 6 reviewers)
- Communication breakdowns regarding patient care plans and medication (mentioned by 4 reviewers)
- Inadequate staffing levels leading to lapses in basic care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 221 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for families, could you walk me through your current process for monitoring and responding to resident call lights during peak hours?
- 2I noticed that medication management is an area you are working to improve; what specific protocols or double-check systems do you have in place to ensure residents receive the right medication at the right time?
- 3Many families value clear communication regarding care plans; how do you keep family members updated on changes in their loved one's health or daily routine?
- 4I see that you have a 5-star CMS rating, which is impressive; how do you balance maintaining that high standard of care with the feedback you receive regarding the dining experience and food quality?
- 5I noticed your team engages with online feedback; how does that input from families help you shape the daily activities and social programs offered here?
- 6In the event of a medical emergency or a sudden change in condition, what is your protocol for notifying the family and coordinating with local medical services?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff helped me reach goals within 3 weeks versus 7 weeks. The nurses and CNA were very supportive and professional.”
“The facility is clean, modern, and the staff present a welcoming environment.”
“The response time of the CNA's and the nurses have not been adequate. My mom has had to wait on numerous occasions more than an hour after she is requested her pain medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River City Nursing and Rehab Center has a moderate inspection record with 8 deficiencies across two surveys, all corrected by the facility. The most recurring issues involve medication management (appearing in both surveys), resident rights, and quality of care including nutrition, safety, and respiratory care. While deficiencies were found in important care areas, the facility's consistent correction of identified problems suggests responsive management.
Feb 26, 2026Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 25, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 14, 2022Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
River City Nursing and Rehab Center
for profit
Ownership & Management
Owners
Hill, Jeffrey
Owner
Kim, Keith
Owner
Sell, Jerrie
Owner
Wilson, John
Owner
First Coast Health Managers, LLC
Owner · Organization
Foodonics International, INC.
Owner · Organization
Gandt Ventures, LLC
Owner · Organization
M.j.i. Logistics, LLC
Owner · Organization
Meeraj 1, LLC
Owner · Organization
Sharpe Estates, INC.
Owner · Organization
Sharpe Family Investments, Ltd
Owner · Organization
The Tm Family #2, LLC
Owner · Organization
Aderhold, Mary
Owner
Benoit, Richard
Owner
Cade, Robin
Owner
Caron, Karen
Owner
Deters, Sherry
Owner
Deters-Smith, Gretchen
Owner
Griffith, Edward
Owner
Krueger, Ross
Owner
Rothstein, Mitchell
Owner
Sell, Steven
Owner
Stepp, Christopher
Owner
Stepp, Lawanna
Owner
Stepp, Voyne
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
255 reviews from families & visitors
Official Website
Visit rivercityrehab.healthcare
Medicare data downloads
Original nursing home datasets
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