River Bend Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · $22,994 in fines
What this means for your family
This facility is an excellent choice for those seeking high-quality rehabilitation or long-term care, particularly due to their standout physical therapy team and clean environment. Since the facility has recently undergone ownership and management changes, you may want to visit during your preferred time of day to see the positive improvements firsthand.
Google Reviews
Google Reviews
33 reviews on Google“River Bend Healthcare is highly regarded by families and rehab patients for its modern, clean, and beautiful facility. Reviewers consistently praise the compassionate nursing staff and the exceptional quality of the physical therapy department. While the facility has recently undergone management and ownership changes, these transitions are noted as positive improvements to the level of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Exceptional physical therapy and rehab services
- Modern, clean, and well-maintained building
- Welcoming and supportive atmosphere
- Effective administration and communication
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
The owner uses highly repetitive, template-based responses that primarily consist of variations of 'Thank you.' There is almost no attempt to personalize the replies to the specific details or staff members mentioned in the reviews.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how does that same level of communication work between the staff and families regarding daily updates?
- 2We have heard such lovely things about the compassion of your nursing team; how do you ensure that this high level of personal care is maintained during busy shifts?
- 3The physical therapy and rehab services here seem to be a real standout; could you tell us more about how the therapy team works with residents to help them regain their independence?
- 4Since the building looks so modern and well-maintained, what kind of daily activities or social programs are available to keep residents engaged and active in the common areas?
- 5In terms of medical care, what is the protocol for managing urgent medical needs or emergencies during the overnight hours?
- 6With the recent health inspection findings, what specific steps is the facility taking right now to improve staffing levels and address the noted deficiencies?
Personalized based on this facility's data
Key Review Excerpts
“Without any doubt this is the very best rehab facility I have been to. I tried 3, previously, and they all were sadly lacking. Not so with River Bend. All aspects of my recovery was immediately taken care of - and every department made sure that any needs I had were addressed.”
“The PT people take their time to find out what your weakness and strengths are and push you just Enough that you’re still functional at the end of”
“The clinical staff and floor staffs are exceptionally positive, practice amazing care for our seniors and the center is full of fun events !”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Bend Healthcare shows a concerning pattern of recurring deficiencies, including 16 complaint-triggered violations where families reported issues to authorities. The facility has persistent problems with medication management, care planning, and food safety that appear across multiple years despite corrections. While deficiencies have been addressed when identified, the repeated nature of violations in critical areas like pharmaceutical services and resident assessments suggests ongoing quality challenges families should carefully consider.
Nov 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 24, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 4, 2024Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 4, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 13, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 3, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Oct 24, 2025
$9,110
Fine
May 1, 2024
$8,979
Ownership & Operations
Who Operates This Facility
West Coke County Hospital District
for profit
RIVER BEND OPCO LLC
JOHN M JASS
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit crosshm.com
Medicare data downloads
Original nursing home datasets
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