Rio Grande City Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 148 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing compassionate, person-centered care and high-quality rehabilitation. The staff's dedication to treating residents like family and the exceptional dietary services are major standouts. While there were serious concerns regarding staffing and supplies in 2020, recent years show a strong, consistent pattern of high-quality care and cleanliness.
Google Reviews
Google Reviews
148 reviews on Google“Families considering this facility can expect a highly compassionate staff that frequently treats residents like family members. The facility is consistently praised for its cleanliness and excellent rehabilitation and therapy services, though some historical concerns regarding understaffing and supply management were noted in older reviews.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Exceptional rehabilitation and therapy services
- Engaging activities and family events
- High-quality, personalized meal programs
Concerns
- Historical issues with understaffing and lack of supplies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that often use generic business language like 'customers' and 'products' which are inappropriate for a nursing facility. While they attempt to personalize by including the reviewer's name, the core of the message is a copy-paste template.
Questions for Your Tour
- 1I noticed how much the management values feedback from families; how do you typically use resident or family suggestions to improve the facility?
- 2We've heard wonderful things about the personalized meal programs here; could you tell us more about how much input a resident has in their daily menu?
- 3The therapy services here have a great reputation; how does the rehab team work with families to track progress during a stay?
- 4What kind of daily activities or family events do you host to help residents stay engaged with the community?
- 5How does the nursing team manage care and ensure everyone's needs are met during the night or during shift changes?
- 6In the event of a sudden medical change or an emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was professional, attentive, and always cordial. A special thank you to Klaryssa for taking the time to thoroughly assess our family member and for being so attentive to our entire family.”
“The food is top-notch with a great variety, and my parents enjoy their meals every day. I especially love attending the family events they host, it’s a great way to stay involved and feel part of the community.”
“The nurses are truly exceptional—caring, attentive, and always willing to go above and beyond to make residents feel comfortable and valued.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 16 deficiencies across 6 surveys with 7 complaint-triggered violations, indicating families have filed reports about care concerns. The most recurring issues involve resident rights (accommodating needs, informed consent), medication management, and care planning. While all deficiencies show correction dates, the pattern of complaints and repeated problems in resident rights suggests ongoing communication and advocacy challenges families should investigate during visits.
Nov 20, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 10, 2025Routine6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 4, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 8, 2024Routine2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 20, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 18, 2023Routine1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Nov 4, 2024
$13,514
Ownership & Operations
Who Operates This Facility
Starr County Hospital District
for profit
REGENCY IHS OF RIO GRANDE CITY LLC
ALEGRIA PENA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 35 of 67
Ownership & Management
Owners
Starr County Hospital District
Owner · Organization
Regency Ihs of Rio Grande City, LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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