Starr County Nursing and Transitional Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 164 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality rehabilitation and a clean, vibrant environment. However, because some reviewers have noted delays in assistance due to staffing levels, you should specifically ask about their current staffing ratios during night and weekend shifts.
Google Reviews
Google Reviews
164 reviews on Google“Families considering this facility can expect a highly praised rehabilitation and nursing program, with many reviewers specifically highlighting successful physical therapy outcomes and a compassionate, attentive staff. While the majority of feedback is overwhelmingly positive regarding cleanliness and the welcoming atmosphere, there are isolated, serious reports of staffing shortages and delayed response times for patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy programs
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and events
- Welcoming and professional administration
Concerns
- Staffing shortages leading to delayed response times (mentioned by 2 reviewers)
- Difficulty reaching social workers or administration
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members, departments, or details mentioned in the reviews. They use a warm, empathetic tone and often sign off with a specific name (e.g., Rhea, Kathleen).
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy programs; could you tell us more about how those are structured for new residents?
- 2It's great to see how much care you put into responding to feedback from families; how does the administration typically communicate important updates to us?
- 3With the facility being so well-maintained, what are some of the favorite daily activities or social events that residents look forward to most?
- 4How does the nursing team manage resident care and response times during the night shifts or during busy periods?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating with doctors?
- 6How easy is it for us to schedule a time to sit down with a social worker or a member of the administration team if we have concerns?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team(Myrna, Leidy, Ashley, Flor, Robert S & Robert Garcia) poured their hearts into helping him, never giving and always encouraging him with kindness and hope.”
“I stayed here for short term rehabilitation after my fall , I was unable to walk but after my amazing rehab , I was able to walk again”
“Making the decision to admit my mother into a nursing home was incredible difficult. ... But all of that changed the moment I walked into Starr County Nursing and Transitional Care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 14 complaint-triggered deficiencies across multiple surveys, indicating families have repeatedly filed reports about care issues. The most recurring problems involve care planning and assessments, infection control, and medication management. While all deficiencies show correction dates, issues persist across surveys from 2022 to 2025, with repeated violations in abuse reporting, respiratory care, and infection prevention, suggesting systemic challenges in maintaining consistent care standards.
Dec 8, 2025Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2024Routine6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 18, 2024Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 3, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
for profit
REGENCY INTEGRATED HEALTH SERVICES LLC
SANDRA S BASALDUA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 27 of 67
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Regency Ihs Rgc LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Bridge Opco LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
164 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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