Ridgewood Manor Health and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate individual staff members. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
This facility has a history of extreme inconsistency in care quality. While some families report excellent experiences with specific staff, you must conduct a thorough, unannounced visit and ask specifically about their protocols for medication administration and dementia care to ensure your loved one's safety.
Google Reviews
Google Reviews
11 reviews on Google“Ridgewood Manor Health and Rehabilitation receives highly polarized feedback, with some families praising individual staff members for their compassion while others report severe neglect and safety concerns. Critical reviews highlight alarming issues regarding hygiene, medication errors, and unprofessional conduct by nursing assistants, while positive reviews focus on general satisfaction and specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Clean facility environment
- Helpful administrative support
Concerns
- Severe neglect and poor hygiene standards (mentioned by 2 reviewers)
- Understaffing and lack of responsiveness (mentioned by 2 reviewers)
- Medication management and communication errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some wonderful comments about the compassion of your individual staff members; how do you ensure that this level of personal care is maintained during busy shifts?
- 2What specific protocols are in place to ensure medication management is handled with 100% accuracy and that families are kept informed of any changes?
- 3How does the facility manage hygiene and cleanliness standards, especially during the overnight hours or when the facility is at full capacity?
- 4Could you tell me more about the specialized programming and support available for residents who require memory care?
- 5What is the communication process like between the nursing staff and family members if there is a change in a resident's health status?
- 6How does the facility handle medical emergencies or sudden changes in condition after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“The care here is outstanding. A special thank you to Rendell Walker and his wife Rena. Their extra care and compassion for my mother is a true blessing.”
“If I could give them a zero star I would they are nasty and don't communicate with each other one nurse gave her her medicine then an HR later another nurse tried giving her medicine again then she hallucinates bad with dementia and Parkinson's disease and said she was faking it and just looking for attention!!!”
“a cna got mad because Patricia My sister was yelling and scared they were coming to bath her and the cna took Patricia shirt and stuffed it into her mouth”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgewood Manor has 17 deficiencies across three surveys with no family complaints filed. The facility shows recurring issues with care planning (appearing in all three surveys), fire safety systems, and medication management. While all deficiencies have correction dates, the persistence of care planning problems across multiple years suggests potential ongoing challenges in developing comprehensive resident care plans.
Mar 27, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Egress Deficiencies
Have exits that are accessible at all times.
Jun 4, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nov 10, 2021Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Ridgewood Manor Health and Rehabilitation
nonprofit
Ownership & Management
Owners
Hltc INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit ridgewoodmanorhealth.com
Medicare data downloads
Original nursing home datasets
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