Quinton Mem Hc & Rehab Center
Strong Medicare quality ratings; families often praise highly skilled and motivating physical/occupational therapy team. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
Quinton Memorial is highly recommended for its rehabilitation therapy and compassionate nursing staff, particularly for those needing specialized care. However, because a few families have reported issues with responsiveness and missed appointments, we advise you to establish a clear communication plan with the nursing supervisor upon admission.
Google Reviews
Google Reviews
54 reviews on Google“Quinton Memorial is highly regarded for its rehabilitation services and compassionate nursing staff, with many families highlighting the personal attention provided to their loved ones. While the majority of reviews are glowing, a minority of families have reported serious concerns regarding communication, responsiveness, and occasional lapses in basic care duties.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating physical/occupational therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Proactive communication regarding health plans
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inconsistent care regarding basic needs like feeding and medical appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the therapy team receives a lot of praise; how do you integrate their physical and occupational therapy goals into a resident's daily routine?
- 2With a capacity of 120 residents, what is the best way for families to stay in touch with the nursing team to ensure we receive timely updates on our loved one's care?
- 3I see that you actively engage with online feedback; how do you use that family input to improve the consistency of daily support, such as assistance with meals or medical appointments?
- 4Since the facility maintains a high standard for cleanliness, what kind of activities or social programs are held in the common areas to keep residents feeling active and connected?
- 5Given the facility's strong CMS staffing rating, how do you ensure that staff members are available and responsive when a family member calls with a specific question or concern?
- 6In the event of a medical change or emergency, what is your standard process for coordinating with our family and the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The OT, PT and Social-worker were very knowledgeable and caring. Marili (PT) provided the perfect blend of care with stern discipline. She was very motivating and made huge strides with my father in a short amount of time.”
“She was blessed by one special nurse Tina who so lovingly (even after off duty) sat with him until he passed from one special place to enter Heaven’s gates.”
“Mom has dementia, so at times she is difficult. For example, when she refused to wear her false teeth, the staff saw to it that she was able to eat all she wanted by grinding up her food to small pieces and providing extr”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to citations for safety hazards and infection control issues, indicating ongoing concerns about resident wellbeing. The facility shows recurring problems with fire safety systems, infection prevention, and resident rights across multiple surveys, though all violations have been corrected. The pattern of repeat deficiencies in critical safety areas warrants careful consideration during your visit.
Mar 13, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 23, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 12, 2021Routine3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 12, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Quinton Mem Hc & Rehab Center
nonprofit
Ownership & Management
Owners
Hamilton Health Care System, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit quintonmemorialhealth.com
Medicare data downloads
Original nursing home datasets
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