Ridgewood Living & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 296 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 4.0)
Below average in NC · Below recommended RN staffing · Below chain average · $16,720 in fines
What this means for your family
Ridgewood offers a strong rehabilitation program and a very friendly, active environment that many families appreciate. However, given the recurring reports of pest issues and inconsistent housekeeping, we strongly advise you to inspect the specific room your loved one will occupy and ask management about their current pest control and cleaning schedule.
Google Reviews
Google Reviews
296 reviews analyzed“Ridgewood Living & Rehabilitation Center receives high praise for its attentive nursing staff, effective rehabilitation therapy, and clean facility environment. While many families report positive experiences and compassionate care, some reviewers have raised serious concerns regarding pest control, inconsistent housekeeping, and occasional lapses in communication or staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive administrative team
Concerns
- Presence of cockroaches in resident rooms (mentioned by 3 reviewers)
- Inconsistent housekeeping and bathroom cleaning (mentioned by 4 reviewers)
- Staffing shortages leading to slow response times (mentioned by 4 reviewers)
- Inappropriate dietary management for diabetic residents (mentioned by 2 reviewers)
- Missing or damaged personal clothing/belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high volume of online engagement; how does your administrative team use that feedback to improve the daily experience for residents?
- 2Given the importance of specialized nutrition, could you walk us through how your team manages dietary plans for residents with specific needs like diabetes?
- 3What protocols do you have in place to ensure that resident personal belongings and clothing are tracked and protected during laundry and housekeeping services?
- 4We understand that maintaining a pristine environment is a challenge in large facilities; what is your current strategy for pest control and ensuring consistent room cleanliness?
- 5With a capacity of 128 residents, how do you manage staffing levels to ensure that call lights and requests for assistance are addressed in a timely manner?
- 6How do you approach medication management to ensure accuracy and safety for residents, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Ridgewood Manor are truly wonderful. They treat my family member with so much kindness and respect, and it gives me a peace of mind knowing they’re in good hands.”
“I was a patient in short-term rehabilitation at Ridgewood for 13 days. I was most impressed with the care I received. Every person from housekeeping to the MDs was concerned about my health and progress.”
“Not perfect, but none are. Pay attention when you visit your loved ones, don’t go at same times, but go as much as possible for your loved ones’s sake.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgewood Living & Rehabilitation Center has 33 deficiencies across 4 surveys, with 7 complaint-triggered violations indicating families have filed reports about care concerns. The most recurring issues involve resident assessment and care planning, infection control, and resident rights violations. While most deficiencies show correction dates, persistent problems with resident assessments appear across multiple surveys, and recent complaints about pest control and financial protection warrant careful consideration during your visit.
Sep 5, 2025Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 17, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 12, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 12, 2024Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 24, 2023Routine10
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Sep 5, 2025
$10,868
Ownership & Operations
Who Operates This Facility
Ridgewood Living & Rehabilitation Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 23 of 32
Ownership & Management
Owners
Cch Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
296 reviews from families & visitors
Official Website
Visit ridgewoodrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.