See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Ridgewood Living & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1624 Highland Drive, Washington, NC 27889128 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 296 Google reviews

5
4
3
2
1
Ridgewood Living & Rehabilitation Center Nursing Home in Washington, NC — Street View
Street View

Watch Ridgewood Living & Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (11 vs median 4.0)

Below average in NC · Below recommended RN staffing · Below chain average · $16,720 in fines

Source: Medicare data

What this means for your family

Ridgewood offers a strong rehabilitation program and a very friendly, active environment that many families appreciate. However, given the recurring reports of pest issues and inconsistent housekeeping, we strongly advise you to inspect the specific room your loved one will occupy and ask management about their current pest control and cleaning schedule.

Google Reviews

Google Reviews

296 reviews analyzed
Ridgewood Living & Rehabilitation Center receives high praise for its attentive nursing staff, effective rehabilitation therapy, and clean facility environment. While many families report positive experiences and compassionate care, some reviewers have raised serious concerns regarding pest control, inconsistent housekeeping, and occasional lapses in communication or staffing levels.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean6.0Activities9.0Meds4.0MemoryN/AComms6.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Responsive administrative team

Concerns

  • Presence of cockroaches in resident rooms (mentioned by 3 reviewers)
  • Inconsistent housekeeping and bathroom cleaning (mentioned by 4 reviewers)
  • Staffing shortages leading to slow response times (mentioned by 4 reviewers)
  • Inappropriate dietary management for diabetic residents (mentioned by 2 reviewers)
  • Missing or damaged personal clothing/belongings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.52022(20)4.62023(25)4.52024(31)4.62025(48)4.02026(41)

Distribution

5
100
4
18
3
8
2
2
1
5

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility has a high volume of online engagement; how does your administrative team use that feedback to improve the daily experience for residents?
  • 2Given the importance of specialized nutrition, could you walk us through how your team manages dietary plans for residents with specific needs like diabetes?
  • 3What protocols do you have in place to ensure that resident personal belongings and clothing are tracked and protected during laundry and housekeeping services?
  • 4We understand that maintaining a pristine environment is a challenge in large facilities; what is your current strategy for pest control and ensuring consistent room cleanliness?
  • 5With a capacity of 128 residents, how do you manage staffing levels to ensure that call lights and requests for assistance are addressed in a timely manner?
  • 6How do you approach medication management to ensure accuracy and safety for residents, especially during shift changes?

Personalized based on this facility's data


Key Review Excerpts

The staff at Ridgewood Manor are truly wonderful. They treat my family member with so much kindness and respect, and it gives me a peace of mind knowing they’re in good hands.

Family member · 2025★★★★★

I was a patient in short-term rehabilitation at Ridgewood for 13 days. I was most impressed with the care I received. Every person from housekeeping to the MDs was concerned about my health and progress.

Rehab patient · 2024★★★★★

Not perfect, but none are. Pay attention when you visit your loved ones, don’t go at same times, but go as much as possible for your loved ones’s sake.

Long-term resident's family · 2026★★★★
Source: 296 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
3.30hrs
81%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
15.3%
NC
20.2%
Beaufort
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.7%
Worse than Avg
Here
85.7%
US
93.4%
NC
91.7%
Beaufort
95.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
14.4%
NC
16.4%
Beaufort
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
19.5%
NC
21.5%
Beaufort
16.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.7%
Worse than Avg
Here
87.7%
US
95.5%
NC
94.1%
Beaufort
93.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Mixed vs Avgs
Here
5.0%
US
12.1%
NC
5.4%
Beaufort
2.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
79.7%
NC
78.1%
Beaufort
88.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.8%
Mixed vs Avgs
Here
86.8%
US
81.8%
NC
80.1%
Beaufort
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
NC
1.5%
Beaufort
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Well above state avg (5.6)
7 complaint-triggered
$16,720 in fines

Ridgewood Living & Rehabilitation Center has 33 deficiencies across 4 surveys, with 7 complaint-triggered violations indicating families have filed reports about care concerns. The most recurring issues involve resident assessment and care planning, infection control, and resident rights violations. While most deficiencies show correction dates, persistent problems with resident assessments appear across multiple surveys, and recent complaints about pest control and financial protection warrant careful consideration during your visit.

Sep 5, 2025Routine
10
0689Moderate

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0887ModerateCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0947ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700MinorCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883MinorCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0925Minor

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Sep 5, 2025Complaint
1
0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jan 17, 2025Complaint
1
0925ModerateCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jun 12, 2024Routine
6
0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693MinorCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0803MinorCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 12, 2024Complaint
4
0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 24, 2023Routine
10
0565ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0947MinorCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Sep 5, 2025

$10,868

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ridgewood Living & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cch Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.5/5 · Rank 23 of 32

Ownership & Management

Owners

Cch Healthcare LLC

Owner · Organization

100%

Key personnel

Forbright Bank5% or Greater Security InterestKelly, MichaelManagerStern, JacobManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call