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Nursing HomeMedicaid Investigative

Ridgeway Manor Healthcare Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

117 Bellfield Road, Ridgeway, SC 29130112 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 8 Google reviews

5
4
3
2
1
Ridgeway Manor Healthcare Center Nursing Home in Ridgeway, SC — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (8 vs median 3)
  • High staff turnover (53%)

Bottom 25% in SC · Below recommended RN staffing · Significantly below average staffing · No penalties on record · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the facility is noted for its cleanliness, the recurring reports of rude staff and poor food quality are significant red flags. We recommend visiting during meal times to observe staff-resident interactions firsthand and to verify the quality of the dining experience.

Google Reviews

Google Reviews

8 reviews on Google
Ridgeway Manor Healthcare Center receives highly polarized feedback, with some visitors praising the cleanliness and caring nature of the staff, while others report significant issues with staff demeanor and food quality. Concerns regarding unprofessional behavior and poor meal standards are recurring themes that suggest inconsistent care experiences.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Caring professional staff
  • Family-oriented atmosphere

Concerns

  • Rude and unprofessional staff behavior (mentioned by 3 reviewers)
  • Poor quality of food served to residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02022(1)2.82023(4)1.02024(1)5.02025(1)1.02026(1)

Distribution · 8 analyzed

5
2
4
1
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the manor is; could you show us around the common areas and the dining room?
  • 2What kind of nutritious meal options are available for residents, and how often is the menu updated?
  • 3How do you ensure consistent and professional communication between the nursing staff and family members?
  • 4Could you tell us more about the training programs in place to ensure all staff members provide a high standard of professional care?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

Great facility with caring professionals who provide quality care to a difficult group of residents. Food is good and even though it's an old building it is kept clean.

Local Guide · 2025★★★★★

My heart was broken entering this so called facility to visit a loved one and see that the proper care is not given to the major of the residents in the so called upstairs section of the building.

Visitor · 2023☆☆☆☆

A worker was handing out trays very rudely and with an attitude… When it was time to enter our room she slam the tray on my friend’s roommate table.

Visitor · 2022☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
2.97hrs
72%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
SC
3.0%
Fairfield
31.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
15.3%
SC
13.6%
Fairfield
6.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.4%
SC
16.9%
Fairfield
20.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
14.4%
SC
12.2%
Fairfield
5.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
19.5%
SC
20.6%
Fairfield
24.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
95.5%
SC
90.6%
Fairfield
95.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
81.8%
SC
80.6%
Fairfield
86.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
SC
1.5%
Fairfield
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (3.7)
14 complaint-triggered

Families have filed multiple complaints triggering federal investigations, with 12 of 32 deficiencies stemming from these reports. The facility has recurring issues with protecting residents from abuse and neglect, care planning, and resident rights that appear across multiple surveys from 2022 to 2025. While the provider reports correcting all identified problems, the pattern of complaint-driven investigations and repeated deficiencies in critical safety areas suggests ongoing care quality concerns that families should carefully evaluate.

Feb 13, 2026Complaint
5
0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837Potential for harm · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 10, 2025Complaint
1
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Mar 5, 2025Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Mar 5, 2025Complaint
5
0602Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

May 24, 2024Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 29, 2023Routine
10
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ridgeway Manor Healthcare Center

Organization Type

for profit

Ownership & Management

Key personnel

Garrard, LouisOfficer / DirectorGarrard, LouisManagerMccollum, JamesManagerSparks, DeborahManagerGarrard, LouisAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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