Pruitthealth- Ridgeway
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 80 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 3)
Below average in SC · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While some families report positive experiences with the nursing staff and administrative assistance, there is a consistent pattern of complaints regarding the physical condition of the building and basic hygiene. We strongly recommend that you tour the facility in person, specifically requesting to see the actual room your loved one would occupy, and ask direct questions about their fall prevention protocols and medication administration oversight.
Google Reviews
Google Reviews
80 reviews on Google“PruittHealth-Ridgeway receives highly polarized feedback, with families frequently praising the nursing staff's kindness while expressing significant concerns about facility maintenance and basic care standards. Multiple reviewers report issues with cleanliness, including reports of pests and odors, as well as recurring concerns regarding medication management and fall prevention. Families should carefully weigh the reported staff attentiveness against the consistent complaints about the building's physical condition and administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Helpful administrative support for insurance/admissions
- Proactive communication for some families
- Effective physical therapy and recovery support
Concerns
- Poor facility cleanliness and hygiene (odors, pests, dirty rooms) (mentioned by 9 reviewers)
- Medication errors or delays (mentioned by 3 reviewers)
- Inadequate fall prevention and safety monitoring (mentioned by 4 reviewers)
- Poor communication and responsiveness from administration (mentioned by 5 reviewers)
- Missing or stolen personal items/clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that maintaining a pristine environment is a top priority for families; could you walk me through your current housekeeping schedule and how you manage deep cleaning for resident rooms?
- 2Given that medication management is a critical part of daily care, what specific protocols or double-check systems do you have in place to ensure residents receive the correct dosages on time?
- 3We understand that safety is paramount; how does your team approach fall prevention and monitoring to ensure residents remain secure throughout the day and night?
- 4I see that your team is active in responding to feedback online; how do you typically handle communication with families when they have concerns about their loved one's care or personal belongings?
- 5What does a typical day look like for a resident here, and how do you encourage participation in activities to ensure everyone feels engaged and included?
- 6With 150 residents in the facility, how do you ensure that each individual receives consistent, personalized attention from the nursing staff throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and unit managers are fantastic.”
“The financial person is very rude as embarrassed myself and my mother that is there weather dementia the nurses are great the facilities though look one way in the pressure and in the common areas nice and the rooms at the common area or nice until you get back to the actual rooms and then I like something from 1970 the window sills leak there's roaches you can smell the black mold there's holes in the wall”
“My wife was very sick and was refusing any help from Pruitte. They were able to make her understand that they were trying to help her with her recovery. The administration was a blessing with helping to get her the right insurance to pay for her long term care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered federal inspections, revealing concerning issues with resident protection from abuse and neglect, and accident prevention that have persisted across multiple surveys. The facility has struggled with medication management, resident rights, care planning, and safety hazards, though all identified deficiencies have been corrected with dates provided by the facility.
Jan 21, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 21, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 28, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 17, 2022Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Pruitthealth- Ridgeway
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 58 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.