Ridgeview Health Services, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (5 vs median 3.0)
- High staff turnover (99%)
- High RN turnover (100%)
Below average in AL · Meets national RN staffing standard · Above average staffing · Very high staff turnover · $13,520 in fines
What this means for your family
While recent reports suggest a compassionate care team, the facility has a history of serious accountability issues regarding patient property and nursing responsiveness. When touring, ask specifically about their protocols for safeguarding personal belongings and how they ensure staff are briefed on individual care plans.
Google Reviews
Google Reviews
14 reviews on Google“Ridgeview Health Services presents a polarized experience for families, with recent feedback highlighting compassionate, supportive care for long-term residents. However, historical and critical reports raise serious concerns regarding administrative accountability, specifically regarding the loss of personal property and lapses in basic nursing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Patient and supportive nursing staff
- Professional and encouraging care environment
- Organized and welcoming move-in process
Concerns
- Poor responsiveness and lack of basic patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and organized the move-in process is; how do you help new residents and families settle in during those first few days?
- 2Since we want to ensure consistent care, what steps are in place to make sure communication between the nursing staff and our family stays frequent and clear?
- 3How does the nursing team manage medical emergencies or sudden changes in health status during the overnight hours?
- 4What kind of daily activities or social programs do you have planned to keep residents engaged and active within the community?
- 5We want to make sure all basic daily care needs are met consistently; how does the staff ensure that every resident's personal care routine is closely monitored?
- 6How does the facility work to address and resolve any care concerns or feedback that families might bring to your attention?
Personalized based on this facility's data
Key Review Excerpts
“The people working there have been so patient, friendly, supportive, professional and encouraging. Even in her bad days, she’s received nothing but friendly, excellent care.”
“January 28th was my mom's move in date. We were very pleased with her transition. Her room was ready for us to add personal touches, therapy was prepared to get her moving after the ride, admissions reviewed her file and additional contact information that would assist her records, and introductions with departments were completed.”
“The nurses are very rude and we waited almost an hr for juice and still never got it after asking 2 different people to get it for us. They didn't know anything about the lady we were visiting and were asking us questions about her healthcare plan.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning recent issues, including three complaint-triggered deficiencies in 2025 where families filed reports about resident protection from abuse, accident prevention, and behavioral health care. The most recurring problems involve quality of care, fire safety systems, and infection control, with nutrition and dietary issues also appearing multiple times. While all deficiencies show correction dates, the pattern suggests ongoing challenges with fundamental care areas that families should carefully consider.
Aug 8, 2025Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Aug 8, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Sep 19, 2019Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Aug 16, 2018Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Aug 8, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Ridgeview Health Services, INC
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit ridgeviewhealthservices.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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