Ridgecrest Rehab & Skilled Nursing Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 17 Google reviews

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What this means for your family
Ridgecrest offers a clean environment and strong rehabilitation services that have helped many residents regain independence. However, families should be aware of potential communication gaps and should proactively manage and verify all external medical transportation appointments to avoid the issues reported by other families.
Google Reviews
Google Reviews
17 reviews on Google“Ridgecrest Rehab & Skilled Nursing Center receives highly polarized feedback, with many families praising the facility for its clean environment, effective physical therapy, and engaging activities. However, significant concerns persist regarding administrative communication, inconsistent nursing attentiveness, and failures in coordinating medical transportation for residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Engaging social activities and events
- Compassionate and supportive bedside staff
Concerns
- Inconsistent or poor communication from administrative and nursing staff (mentioned by 3 reviewers)
- Failures in coordinating medical transportation for external appointments (mentioned by 2 reviewers)
- Reports of neglect or lack of attentiveness by nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's condition are communicated promptly to the family?
- 3What is the process for coordinating transportation when a resident needs to attend an appointment with an outside specialist?
- 4Can you describe the types of social activities and special events you host to keep residents engaged and connected with one another?
- 5In the event of a medical emergency during the night, what are the specific protocols for resident care and family notification?
- 6How does the administrative team work to maintain consistent and transparent communication with families regarding their loved one's daily care and updates?
Personalized based on this facility's data
Key Review Excerpts
“My Dad regained his independence, confidence and strength while in rehab at Ridgecrest. The staff was compassionate. His physical and occupational therapists were amazing.”
“Evett, Activities Director, super sweet. Takes time in the afternoon with the seniors. She plans a number of activites including movies, ice cream and bingo.”
“The worst was with my cousin. She missed two appointments with her neurosurgeon because transportation was not arranged. The first time we accepted it as an oversight but there was no reason for the second time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with recurring deficiencies in care planning, respiratory care, and resident treatment that persist across multiple surveys from 2023 to 2024. The most recent December 2024 inspection found issues with care planning, respiratory care, medication management, and resident rights. While all deficiencies were reportedly corrected, the repeated problems with fundamental care areas suggest ongoing quality concerns that families should investigate further during visits.
Dec 7, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 5, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 30, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Ridgecrest Rehab & Skilled Nursing Center
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit hacga.com
Medicare data downloads
Original nursing home datasets
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