Orchard View Rehabilitation & Skilled Nursing Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (51%)
Top 25% in GA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record · Very few deficiencies
What this means for your family
While Orchard View receives high marks for its rehab therapy and clean environment, the facility has a concerning history of reports regarding night-shift neglect and poor communication. If you choose this facility, we strongly recommend visiting during off-hours and ensuring you have a clear plan for medical advocacy, as multiple families reported that their loved ones did not receive adequate attention without constant family presence.
Google Reviews
Google Reviews
47 reviews on Google“Orchard View Rehabilitation & Skilled Nursing Center receives polarized feedback, with many families praising the facility's cleanliness and the compassion of specific staff members during rehab stays. However, there are recurring, serious allegations regarding neglect, poor night-shift staffing, and inadequate medical oversight for long-term residents. Families considering this facility should be aware of the stark contrast between positive rehab experiences and reports of critical lapses in care for vulnerable patients.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive rehab staff
- Professional administrative leadership
- Effective physical and occupational therapy
Concerns
- Neglect and poor care during night shifts (mentioned by 5 reviewers)
- Lack of medical oversight/doctor availability (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 3 reviewers)
- Poor communication regarding patient condition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehab and therapy teams; could you tell us more about how the physical and occupational therapists work with residents to reach their goals?
- 2How do you ensure that the high level of attentive care seen during the day continues consistently through the overnight shifts?
- 3What is your process for communicating important updates or changes in a resident's medical condition to their family members?
- 4Could you explain how the nursing staff manages medication schedules to ensure everything is handled accurately and timely?
- 5What specific programming and specialized support do you have in place for residents who require memory care services?
- 6How does the facility handle medical emergencies or access to physician oversight during the late evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very kind and communicated with me & my family very well. The facility was nice and clean and my mom says the food was good.”
“Don't take your loved one there Unless you can be with them every day they are there. I did and he still wasn't treated like he should have been.”
“My relative was here and a CNA there began giving her verbal abuse, and being rough with her after an incident... It was reported to administ”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to two recent deficiencies in 2025 regarding resident assessments and care quality. The facility shows recurring issues across three main areas: care planning and treatment quality, resident rights and communication, and safety protocols including abuse reporting. While all deficiencies have reported correction dates, the pattern of repeated care quality problems and recent family complaints warrants careful consideration during your visit.
Mar 8, 2026Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Jun 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 15, 2024Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Orchard View Rehabilitation & Skilled Nursing Ctr
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit columbusorchardview.com
Medicare data downloads
Original nursing home datasets
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