Ridgecrest Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 233 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and high-quality physical therapy. However, you should closely monitor nursing responsiveness and verify that all dietary restrictions and medication schedules are being strictly followed, as some families have experienced lapses in these areas.
Google Reviews
Google Reviews
233 reviews on Google“Families generally praise Ridgecrest for its exceptionally clean, odor-free environment and a highly compassionate, professional nursing and therapy team. While many reviewers highlight successful rehabilitation outcomes and a warm, family-like atmosphere, some families have reported serious concerns regarding medical neglect, inconsistent staffing levels, and communication breakdowns during critical care moments.”
Quality Themes
Tap a score for detailsStrengths
- Clean and odor-free facilities
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Welcoming and professional administration
Concerns
- Inconsistent nursing/CNA responsiveness and presence (mentioned by 3 reviewers)
- Staffing shortages leading to staff exhaustion (mentioned by 2 reviewers)
- Issues with medication and medical follow-through (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
The owner relies heavily on a standardized template that directs almost all negative feedback to a single contact number for the VP of Compliance. While they occasionally personalize the greeting with the reviewer's name, they rarely address the specific grievances mentioned in the reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; how do you ensure the living areas stay comfortable for residents?
- 2With the high praise for your therapy teams, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3How does the nursing team manage medication schedules and ensure that all medical follow-throughs are documented and communicated to families?
- 4What steps are in place to ensure that CNAs and nursing staff are able to respond promptly to call lights, even during busy shifts?
- 5Could you describe what a typical day of social activities and engagement looks like for the residents here?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The first thing that struck me upon our arrival was that there was no odor when you walk in the front door. Everything is clean and well taken care of.”
“The therapy team worked hard with them every day and helped them regain strength and mobility. The therapists were encouraging and supportive, and you could really see the progress being made.”
“The staff have been wonderful to my Mother in law. She's only been there a little bit, everyone has been kind and considerate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 13 of the 34 total deficiencies, indicating ongoing concerns about care quality, nutrition and dietary services, and infection control. The most recurring problems involve quality of care delivery, nutrition and food service safety, and fire safety systems. While all deficiencies show correction dates, issues persist across multiple surveys, suggesting families should carefully evaluate current conditions during visits.
Jul 31, 2025Routine20
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 31, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 26, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 3, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 13, 2024Routine1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Nexion Health at Forney, INC
for profit
NEXION HEALTH AT FORNEY, INC
CYRIL N MFEBE
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 15 of 26
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
233 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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