Richland Nursing & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
Watch Richland Nursing & Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (21 vs median 11.0)
- High staff turnover (58%)
- High RN turnover (54%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in HELIA HEALTHCARE chain · $221,826 in fines · Abuse citation
What this means for your family
Given the recent, serious allegations regarding patient neglect and failure to communicate with families during end-of-life events, extreme caution is advised. While older reviews praised the community atmosphere, the recent trend suggests a significant decline in care standards that warrants immediate investigation by the state or a personal visit to verify current conditions.
Google Reviews
Google Reviews
22 reviews on Google“Richland Nursing & Rehab presents a stark contrast between older, glowing reviews and recent, highly critical feedback. While some families previously praised the staff's passion and community involvement, recent reports describe severe failures in communication, neglect, and poor medication management. Families considering this facility should be deeply concerned by recent allegations regarding the lack of notification during end-of-life events and inadequate pain management.”
Quality Themes
Tap a score for detailsStrengths
- Engaging community activities
- Previously praised attentive staff
- Welcoming environment (per older reviews)
Concerns
- Failure to notify family of resident death or medical status (mentioned by 2 reviewers)
- Neglect and poor quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and care standards?
- 2Given the recent focus on improving communication, what is your specific protocol for ensuring families are immediately notified of changes in a resident's health status or medical emergencies?
- 3With 157 residents in the facility, how do you ensure that each individual receives consistent, high-quality attention and that medication management remains accurate?
- 4I see that community activities are a highlight here; could you walk me through how you keep residents engaged while maintaining a clean and orderly environment?
- 5What specific steps is your leadership team taking right now to address the recent health inspection findings and improve the overall quality of care for your residents?
- 6How do you support your staff to ensure they have the resources and training needed to provide the attentive, compassionate care that families expect?
Personalized based on this facility's data
Key Review Excerpts
“Richland Nursing & Rehab disrespected my mom’s dignity. She was handed a bell instead of proper care and I got conflicting stories about her code status. No one called me until she was gone.”
“The facility is filthy and the staff uncaring. My mother has had her medications canceled within 24 hours. She was left in a chair she wasn’t supposed to be in for over 4 hours with no pain medication!”
“There has been more involvement in the community and the residents are involved in so many good activities there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richland Nursing & Rehab has concerning patterns with 22 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve accident prevention and safety supervision, inadequate nursing staffing levels, and resident rights violations. Recent complaints in 2025 continue to cite safety hazards and abuse protection failures, suggesting persistent issues despite the facility's corrections.
Feb 24, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 10, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Oct 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Federal Penalties
Fine
Feb 24, 2026
$39,780
Fine
Oct 23, 2025
$26,685
Fine
Oct 23, 2025
$19,115
Fine
Sep 12, 2025
$22,315
Fine
Apr 21, 2025
$10,056
Fine
Apr 21, 2025
$16,575
Fine
Jan 2, 2025
$98,982
Payment Denial
Jan 2, 2025
48-day denial
Fine
Aug 12, 2024
$25,662
Fine
Jan 19, 2024
$56,212
Payment Denial
Jan 19, 2024
18-day denial
Ownership & Operations
Who Operates This Facility
Richland Nursing & Rehab
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 13 (Worst)
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.