Helia Healthcare of Olney
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
While the facility has a capable rehabilitation team, the recurring reports of neglect, slow response times, and poor hygiene are significant red flags. If you choose to tour, we strongly recommend observing the call-light response times and asking specifically about the staff-to-patient ratio on the unit your loved one would occupy.
Google Reviews
Google Reviews
60 reviews on Google“Helia Healthcare of Olney receives highly polarized feedback, with many reviewers praising the therapy team and individual staff members for their compassion, while others report severe concerns regarding neglect and staffing levels. Families have expressed significant distress over issues such as untreated bedsores, slow response times to call buttons, and poor communication from management. Potential residents should be aware of the stark contrast between the positive rehabilitation experiences and the critical reports of inadequate daily care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Select compassionate and attentive nursing staff
- Supportive environment for short-term rehab stays
Concerns
- Severe understaffing leading to neglect (mentioned by 5 reviewers)
- Development of bedsores and lack of wound care (mentioned by 2 reviewers)
- Slow or non-existent response to call buttons (mentioned by 2 reviewers)
- Unprofessional or dismissive management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the team is very responsive to feedback online; how does management currently use resident and family input to improve facility communication?
- 2With the high praise for your rehabilitation therapy team, how do you coordinate with therapists to ensure a smooth transition from rehab back to long-term care?
- 3What specific protocols are in place to ensure call buttons are answered promptly and that residents' immediate needs are met throughout the night?
- 4Could you tell me more about your current processes for wound care and how you monitor skin integrity for residents?
- 5How do you ensure medication management is handled accurately and consistently during shift changes?
- 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here less than a week. We got a referral to get her out. Good luck finding an aide. I changed her dirty sheets and blanket, i gave her a sponge bath, i washed her hair and changed her gown.”
“My grandfather had bed sores and had a falling episode and it took staff over 2 hours for them to get to my grandfather even though he was pushing the help button over and over.”
“My husband just did a 6-week Rehab here. And we were very pleased with his care. The staff Was always kind. I can honestly say we will miss seeing some of there smiling faces.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports against this facility, triggering 5 complaint investigations since 2023, including recent concerns about safety hazards, pain management, and medication services. The facility shows persistent problems across medication management, safety supervision, and food services, with safety and medication issues recurring across multiple surveys despite corrections. While all deficiencies report correction dates, the pattern of repeated violations and family complaints suggests ongoing care challenges.
Jan 13, 2026Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 11, 2025Routine10
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 2, 2023Routine12
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Helia Healthcare of Olney
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
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