Richland Nursing and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 113 Google reviews
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What this means for your family
While many families report positive experiences with the rehab team and friendly staff, there is a consistent pattern of severe complaints regarding hygiene and neglect for long-term residents. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's personal care and to ensure that communication with nursing staff remains consistent.
Google Reviews
Google Reviews
113 reviews on Google“Richland Nursing and Rehab receives polarized feedback, with many families praising the friendly, attentive staff and clean environment for short-term rehab stays. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing levels, particularly for long-term residents. Families should be aware that while many have positive experiences, there are recurring reports of hygiene issues and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Effective short-term rehab programs
- Responsive and compassionate nursing care
Concerns
- Neglect and poor hygiene (bed sores, unwashed hair, odors) (mentioned by 5 reviewers)
- Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
- Poor communication regarding patient health status (mentioned by 3 reviewers)
- Small, outdated, or overly warm patient rooms (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and friendly the staff is here; how do you foster that sense of community among the residents?
- 2Can you tell us more about the specific steps your nursing team takes to ensure consistent hygiene and personal care for every resident?
- 3How does the facility manage communication with families to ensure we are always updated on any changes in our loved one's health status?
- 4What specific protocols are in place for medication management to ensure everything is administered accurately and on time?
- 5Could you describe the dining experience, specifically how much variety and nutritional focus goes into the daily meal planning?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“My mom went to and from conemaugh hospital 9 times ,she went down hill from 6/26 to now she went from walking moving around to just laying in a bed can't even get out of bed without assistance of 2 people or a lift.”
“The smell of urine and feces is overpowering when you enter. My mom was neglected greatly. She has been here for many weeks with her hair not being washed and she smelled.”
“I wish I could say that the level of care was great, but it really wasn't. However, I could honestly see that was simply because they didn't have enough staff to take care of everything adequately.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richland Nursing and Rehab shows a concerning pattern with 49 deficiencies across 10 surveys, including 9 complaint-triggered violations where families reported problems. The facility has persistent issues in quality of care (appearing in nearly every survey), fire safety systems, and medication management. While most older deficiencies were corrected, recent surveys show ongoing problems with some items still lacking correction plans, suggesting incomplete resolution of safety and care concerns.
Apr 27, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2026Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Aug 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 19, 2024Routine16
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Dec 2, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Richland Nursing and Rehab
for profit
Chain Affiliation
Valley West Health
12 facilities nationwide
Chain avg rating: 3.2/5 · Rank 8 of 12
Ownership & Management
Owners
Western Pa Opco Holdings I LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit valleywesthealth.com
Medicare data downloads
Original nursing home datasets
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