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Strong Medicare quality ratings; public reviewers often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 177 Google reviews
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Zero findings in latest survey
Richard M Campbell Veterans Nursing Home has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and friendly nursing staff and clean and well-maintained facility grounds. Review the component ratings and current source records before deciding.
Richard M Campbell Veterans Nursing Home receives significant praise for its mission of caring for veterans, with many families highlighting the compassionate staff and clean, well-maintained grounds. However, there are recurring, serious concerns regarding understaffing, inconsistent communication from administration, and occasional lapses in basic hygiene and patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 179 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My husband is a resident at RMC as I write this. I appreciate each and everyone who comes in contact with him. He resides on Unit four. Yes, there have been issues but together they have been resolved.”
“My husband has been at RMC for over 2 years and agrees with me that the care has been excellent and we have always been impressed with the respect and kindness shown by all of the staff.”
“Great facility but I can’t get anyone to answer my emails, phone calls, voice messages concerning my mother and the problem with the air not being on in her room or a fan. No one will return my MANY attempts at communication.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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4
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Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a mixed record with 6 deficiencies across 3 surveys, including one complaint-triggered safety issue where families reported concerns about accident hazards. The main problem areas involve quality of care (including bladder/bowel care and feeding tube management), medication labeling, and resident assessments. While most issues appear to be corrected by the facility, the recent 2024 survey identified multiple new deficiencies, suggesting ongoing care quality challenges.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jul 6, 2023
$8,193
Richard M Campbell Veterans Nursing Home
government
Owners
Undisclosed
Ownership Data Not Available · Organization
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