Richard M Campbell Veterans Nursing Home
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 176 Google reviews
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What this means for your family
This facility is highly regarded for its veteran-focused culture and compassionate staff, making it a strong choice for many families. However, you should be aware of recurring reports regarding communication delays and understaffing; we recommend scheduling frequent, unannounced visits and establishing a clear point of contact with the administration upon admission.
Google Reviews
Google Reviews
176 reviews on Google“Richard M Campbell Veterans Nursing Home receives significant praise for its mission of caring for veterans, with many families highlighting the compassionate staff and clean, well-maintained grounds. However, there are recurring, serious concerns regarding understaffing, inconsistent communication from administration, and occasional lapses in basic hygiene and patient care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility grounds
- Strong sense of community and veteran-focused events
- Respectful and honorable end-of-life care
Concerns
- Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor communication from administration and staff regarding patient status (mentioned by 3 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on veteran-centered events, what are some of the most popular community activities that residents look forward to each week?
- 2How does your team ensure consistent communication with families regarding a resident's daily health status and care updates?
- 3With a capacity of 220 residents, what processes are in place to ensure that every resident receives timely assistance and personal care throughout the day?
- 4I noticed dining is an area you are looking to improve; could you share what steps are being taken to enhance the meal experience for the veterans?
- 5How are nursing staff assignments managed to ensure that residents receive attentive care, especially during peak times of the day?
- 6What is the protocol for handling medical emergencies, and how quickly are families typically notified if a change in a resident's condition occurs?
Personalized based on this facility's data
Key Review Excerpts
“My husband is a resident at RMC as I write this. I appreciate each and everyone who comes in contact with him. He resides on Unit four. Yes, there have been issues but together they have been resolved.”
“My husband has been at RMC for over 2 years and agrees with me that the care has been excellent and we have always been impressed with the respect and kindness shown by all of the staff.”
“I was at first pleased and excited my precious Veteran Daddy got into Richard Campbell VNH. But my elation soon and very soon turned to dismay and heartbreak. ... my precious clean shaven Daddy was dirty, had not had a bath in who knows how long, his eyes were almost matted shut.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed record with 6 deficiencies across 3 surveys, including one complaint-triggered safety issue where families reported concerns about accident hazards. The main problem areas involve quality of care (including bladder/bowel care and feeding tube management), medication labeling, and resident assessments. While most issues appear to be corrected by the facility, the recent 2024 survey identified multiple new deficiencies, suggesting ongoing care quality challenges.
Sep 20, 2024Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 6, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 19, 2022Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jul 6, 2023
$8,193
Ownership & Operations
Who Operates This Facility
Richard M Campbell Veterans Nursing Home
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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