Richard a Anderson Texas State Veterans Home
Strong Medicare quality ratings; families often praise impeccable cleanliness and odor-free environment. Still worth an in-person visit.
based on 264 Google reviews
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What this means for your family
This facility is an excellent choice for veterans, specifically noted for its cleanliness and the high level of empathy shown by the staff. While the care is exceptional, you may encounter minor technical friction with the automated visitor check-in system, so allow extra time for entry.
Google Reviews
Google Reviews
264 reviews on Google“This facility is highly regarded by families for its exceptional cleanliness and the compassionate, professional nature of its staff. Reviewers frequently highlight the welcoming atmosphere and the high quality of care provided to veterans, though some visitors noted minor inconveniences with the automated visitor check-in system.”
Quality Themes
Tap a score for detailsStrengths
- Impeccable cleanliness and odor-free environment
- Compassionate and attentive nursing staff
- Welcoming and professional admissions process
- Engaging resident activities and events
- Beautifully maintained and secure grounds
Concerns
- Automated visitor face photo reader malfunctions (mentioned by 2 reviewers)
- In-house barber only accepts checks or money orders
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
The owner uses a highly repetitive, templated response for almost all 5-star reviews, often cutting off mid-sentence. For certain reviews, the response shifts to a completely unrelated automated message regarding 'Touchstone Communities'.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the grounds are; could you show us some of the outdoor spaces where residents enjoy spending time?
- 2Since the facility is memory care certified, what kind of specialized daily activities or social events are planned to keep residents engaged?
- 3With the high staffing and health ratings, how does the nursing team coordinate care during the late-night or weekend hours in case of a medical emergency?
- 4We noticed the admissions process is very professional; what are the next steps for a family transitioning a loved one into the facility?
- 5Regarding visiting, how does the photo identification system work for family members entering the building to ensure everything goes smoothly?
- 6For personal grooming needs, does the in-house barber accept credit or debit cards, or should we plan for other payment methods?
Personalized based on this facility's data
Key Review Excerpts
“Every single one of the staff was pleasant, friendly and so caring. It’s extremely difficult to see your loved one (Alzheimer’s) in a place that’s not their home but I left knowing he is happy, and well taken care of.”
“The staff has been nothing less than extraordinary. Their professionalism, attentiveness, and care has made my family very happy.”
“The facility is spotless. I enjoyed moving about through the corridors and seeing how in order the facility is. Anyone who lives there with appreciate the atmosphere and the cleanliness in the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to accident prevention and failure to report suspected abuse, raising safety concerns. The facility shows recurring issues with fire safety systems (smoke barriers, sprinklers, cooking facilities) across multiple surveys and medication management problems. While all deficiencies have correction dates, the pattern of repeated fire safety violations suggests ongoing compliance challenges that warrant discussion during visits.
Sep 11, 2025Routine5
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 22, 2024Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 22, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 23, 2023Routine9
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 23, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Federal Penalties
Fine
Jun 23, 2024
$14,730
Ownership & Operations
Who Operates This Facility
State of Texas Veterans Land Board
government
MR. RAYMOND HOWARD
Chain Affiliation
Texvet
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
264 reviews from families & visitors
Official Website
Visit vlb.texas.gov
Medicare data downloads
Original nursing home datasets
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