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Public Google reviewers rate this highly and often mention compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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Public Google reviewers rate Pearland Grove highly. Reviewers highlight: compassionate and attentive staff, welcoming and friendly atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its warm, welcoming atmosphere and the compassionate, professional nature of the nursing and administrative staff. However, there are serious concerns regarding the security of the memory care unit and discrepancies between marketing promises and the actual delivery of medical services.
Quality Themes
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Concerns
Rating Trends
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Distribution · 51 analyzed
The owner relies heavily on repetitive, templated responses for positive reviews, often using the exact same phrasing for different users. While they do respond to negative reviews, the responses are formal and deflective rather than personalized or solution-oriented.
Personalized based on this facility's data
Key Review Excerpts
“The staff makes you feel that you are a part of a caring family. They make you feel very welcomed especially the Executive Director, Maricar.”
“The marketing person, Bert, was amazing. However, once she moved in, all promises were broken. They said she would be evaluated by their in-house doctor within days, but after 3 weeks, still nothing.”
Source: Texas Health & Human Services Commission
Key Findings
Colonial Oaks at Pearland has faced several inspections involving both health code and life safety violations, including issues with building maintenance and fire safety systems. Additionally, the facility was issued an administrative penalty of $5,500 in late 2023 regarding resident safety and living environment standards.
Health Code (2 violations)
The facility failed to maintain outdoor areas in good condition and to keep outdoor areas free of fire or health hazards.
The facility failed to keep walls and ceilings in good condition.
Administrative Penalty — The facility failed to provide a safe and decent living environment and failed to ensure each resident was free from abuse, neglect, and exploitation.
Life Safety Code (7 violations)
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted and living facilities.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
Pearland Sas Alf, LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
CYNTHIA ANN MORRIS
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TX HHSC — View Official Record
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