Resthaven Nursing & Rehab Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Worst in CENTRAL MANAGEMENT COMPANY chain · $34,369 in fines
What this means for your family
While some families report positive rehab outcomes and engaging activities, the recent reports of preventable falls and neglect are deeply concerning. Before choosing this facility, we strongly recommend conducting an unannounced visit on a weekend to observe staffing levels and cleanliness firsthand, and asking for a clear, written policy on how they handle patient supervision and family communication.
Google Reviews
Google Reviews
30 reviews on Google“Resthaven Nursing & Rehab Center receives highly polarized feedback, with some families praising the staff's warmth and dedication, while others report severe neglect and communication failures. Recurring complaints highlight issues with patient hygiene, lack of supervision leading to falls, and poor administrative transparency. Families considering this facility should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring nursing staff
- Effective physical therapy services
- Clean and well-maintained facility environment
Concerns
- Neglect of basic hygiene and patient care (mentioned by 3 reviewers)
- Poor communication and administrative transparency (mentioned by 4 reviewers)
- Lack of supervision leading to falls and injuries (mentioned by 3 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on facility oversight, what specific protocols have you implemented to ensure residents are closely monitored to prevent falls and injuries?
- 2I noticed some concerns regarding communication; could you walk me through your process for keeping families updated on changes in a resident's health or care plan?
- 3How does your team ensure that personal belongings are tracked and protected, especially in shared living spaces?
- 4Regarding the recent health inspection findings, what steps are you taking to improve the quality of daily care and hygiene assistance for residents?
- 5I see that you respond to some online feedback; how do you use that family input to make tangible changes to the dining experience and daily activities?
- 6Since physical therapy is a noted strength here, how do you integrate those services into a resident's daily routine to help them maintain their mobility?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing! You can feel the warmth when you walk in the door you’re treated like family I attended several of the activities they had a Mardi Gras party.”
“She was left unattended multiple times, which led to two serious falls. The first resulted in a head injury that required stitches, and the second caused a fractured arm.”
“Every time I went on a Sunday morning it was so bad with crap 💩 smell and urine my spouses mother was full of urine said she has been waiting for hours to be changed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across three surveys, particularly in resident assessment and care planning, which appeared in all three inspections from 2022-2024. The most recent survey in August 2024 identified multiple deficiencies including medication management, infection control, nursing staff competency, and pest control problems. While all identified issues have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing challenges with maintaining consistent quality standards.
Aug 20, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 20, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Routine5
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 20, 2024
$34,369
Ownership & Operations
Who Operates This Facility
Resthaven Nursing & Rehab Center, LLC
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 21 (Worst)
Ownership & Management
Owners
Freda Zimmerman Trust
Owner · Organization
Kisatchie Health, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit resthavennursingandrehab.com
Medicare data downloads
Original nursing home datasets
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