Rennes Health and Rehab Center-West
Strong Medicare quality ratings; families often praise beautiful facility. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
While the facility is described as physically beautiful, the reports of demeaning behavior from evening and night staff are a serious concern. When touring, specifically ask how the facility monitors staff conduct during off-hours and request to see their protocol for including family members in care planning meetings.
Google Reviews
Google Reviews
5 reviews on Google“Rennes Health and Rehab Center-West receives polarized feedback, with some families describing it as a lovely facility while others report significant concerns regarding staff conduct. The primary criticism centers on a stark contrast between the quality of day shift staff and the behavior of evening and night shift personnel, who have been described as demeaning and rude.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful facility
- Effective day shift staff
Concerns
- Rude and demeaning behavior from PM and night shift staff
- Lack of transparency in care planning meetings
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed how much you value feedback from families in your responses to online reviews; how do you typically involve families in the care planning process to ensure everyone is on the same page?
- 2Since the day shift staff has such a great reputation here, how do you ensure that same level of warmth and attentiveness is maintained during the evening and overnight hours?
- 3With your impressive 5-star health inspection rating, what specific protocols do you have in place to manage medical emergencies during the night?
- 4How do you ensure that communication between the nursing staff and family members remains consistent and transparent, especially during shift changes?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6With such a high CMS overall rating, what are some of the key practices that help your team maintain such a high standard of care for your 90 residents?
Personalized based on this facility's data
Key Review Excerpts
“Beautiful facility, great day shift staff but TERRIBLE PM and night shift staff. They were VERY demeaning to my loved one and down right rude!”
“My Mother Helen Scott was here it was a lovely place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rennes Health and Rehab Center-West has 13 deficiencies across three surveys, primarily involving building safety systems, medication management, and fire safety equipment. Most issues appear to be infrastructure-related rather than direct patient care problems, with recurring medication labeling violations and fire safety concerns that have been corrected by the facility after each inspection.
Feb 25, 2026Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 2, 2024Routine4
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 23, 2023Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Rennes Health and Rehab Center-West
for profit
Chain Affiliation
Rennes Group
6 facilities nationwide
Chain avg rating: 4.7/5 · Rank 5 of 6 (Best)
Ownership & Management
Owners
Rennes, Debra
Owner
Rennes, Timothy
Owner
Rennes Group, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit rennesgroup.com
Medicare data downloads
Original nursing home datasets
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