Rennes Health and Rehab Center- Appleton
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While the rehab therapy team has helped some patients achieve significant recovery, the facility has a recurring pattern of serious safety and communication failures. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care, specifically monitoring medication administration and hygiene schedules, as these are frequent points of failure.
Google Reviews
Google Reviews
31 reviews on Google“Rennes Health and Rehab Center in Appleton receives highly polarized feedback, with some families praising the rehab therapy team for successful recoveries while others report severe neglect. Multiple reviewers have raised critical concerns regarding slow response times to call lights, failure to provide basic hygiene like showers, and poor communication regarding patient falls and medication management. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate individual caregivers
- Successful post-hospital rehabilitation outcomes
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Failure to provide basic hygiene and showers (mentioned by 4 reviewers)
- Poor communication regarding patient status and falls (mentioned by 3 reviewers)
- Medication management errors or omissions (mentioned by 3 reviewers)
- Poor food quality and service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the facility's strong focus on physical and occupational therapy, how do you ensure that the same level of attention is given to daily hygiene and personal care routines?
- 3Could you walk me through the process for how families are notified if there is a change in a resident's health status or a fall?
- 4What protocols do you have in place to ensure that medication management remains accurate and consistent for residents throughout the day?
- 5I see that response times to call lights are a priority for many families; what is your current system for monitoring and ensuring staff are available when a resident needs assistance?
- 6How do you gather feedback on the dining program to ensure the food quality meets the preferences and nutritional needs of the residents?
Personalized based on this facility's data
Key Review Excerpts
“He fell down in his room while in their care. This caused him to have to go back to the hospital, after his fall Rennes did not notify us or my grandma.”
“He couldn't walk, talk or swallow. He came home after 2 months of therapy walking, talking and starting to eat soft foods!”
“They put diapers on him and told him there now you can pee in them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to deficiencies in resident rights and care planning, indicating concerns about accommodating resident needs and developing proper care plans. The facility has ongoing issues with fire safety systems, resident rights, and care planning that appear across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring patterns in core care areas and complaint-triggered violations suggest persistent operational challenges families should carefully evaluate.
Aug 6, 2025Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 8, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 6, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 8, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 21, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Ownership & Operations
Who Operates This Facility
Rennes Health and Rehab Center- Appleton
for profit
Chain Affiliation
Rennes Group
6 facilities nationwide
Chain avg rating: 4.7/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Rennes, Debra
Owner
Rennes, Timothy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit rennesgroup.com
Medicare data downloads
Original nursing home datasets
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