Edenbrook of Appleton North
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 42 Google reviews
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What this means for your family
While the facility has undergone aesthetic renovations and maintains a strong therapy department, the recurring reports of unresponsive call lights and poor medical communication are significant red flags. We strongly advise families to visit frequently and maintain direct, documented communication with the nursing director to ensure your loved one's needs are being met, especially during weekends and off-hours.
Google Reviews
Google Reviews
42 reviews on Google“Edenbrook of Appleton North presents a highly polarized experience for families, with some praising the compassionate therapy team and recent facility renovations, while others report severe concerns regarding medical neglect and communication failures. Multiple reviewers have raised alarms about inconsistent staffing levels, slow response times to call lights, and significant lapses in clinical oversight for residents with complex needs. Families should approach this facility with caution and conduct thorough, ongoing monitoring of their loved one's care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive therapy staff
- Modernized common areas and facility renovations
- Welcoming, home-like atmosphere
- Strong support during hospice care
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor communication regarding medical status and discharge (mentioned by 3 reviewers)
- Understaffing leading to neglect or poor care (mentioned by 4 reviewers)
- Low quality or repetitive food options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see the recent renovations in the common areas; how do these modernized spaces help foster a home-like atmosphere for the residents?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
- 3What specific protocols are in place to ensure clear and consistent communication between the clinical staff and family members regarding medical status updates?
- 4Could you tell us more about the medication management process and how the staff ensures accuracy and safety for every resident?
- 5We are so glad to hear about the compassionate therapy staff; what kind of daily activities or social engagement programs are available to keep residents active?
- 6How does the facility handle medical emergencies or changes in care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff for therapy went above and beyond with working with him, also the Cna cares we’re amazing ! The food here was terrific .”
“They never notified me of my mother’s discharge, and then let a 79 year-old woman with dementia take a taxi home. Yikes on so, so many levels.”
“The nursing and CNA staff were very good but over worked because of lack of staffing. They were unable to answer my call light in a timely fashion so I had many potty accidents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Edenbrook of Appleton North has recurring fire safety and electrical system deficiencies across multiple years, with the same issues reappearing in recent 2025 surveys, indicating persistent maintenance problems. The facility has also faced complaint-triggered deficiencies in critical areas including infection control, medication management, and resident safety, showing that families have filed reports about care concerns. While all deficiencies show correction dates, the repeated nature of building safety violations suggests ongoing operational challenges families should investigate during visits.
Mar 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 6, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 30, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 13, 2024Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 12, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Edenbrook of Appleton North
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 18
Ownership & Management
Owners
Lifsics, Channie
Owner
Polstein, Mordechai
Owner
Rice, Pamela
Owner
Stesel, Maxim
Owner
Zarkh, Gleb
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit edenbrookappleton.com
Medicare data downloads
Original nursing home datasets
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