Nursing HomeMedicaid

Renaissance at the Terraces

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

26475 South Tamiami Trail, Bonita Springs, FL 34135|40 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

2.7/5

based on 13 Google reviews

(239) 949-7555 Directions Website

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What this means for your family

While the facility offers excellent physical therapy and a beautiful environment, the recurring reports of uncompassionate nursing care and safety lapses are concerning. If you choose this facility, ensure you have a clear plan for regular, in-person monitoring of your loved one and establish a direct line of communication with the medical leadership, such as Dr. Liu, rather than relying solely on floor staff.

Google Reviews

13 reviews on Google

“Renaissance at the Terraces is a visually appealing facility with high-quality physical and occupational therapy, but it faces significant, recurring criticisms regarding nursing care and communication. Families frequently report issues with staff responsiveness, lack of compassion in nursing interactions, and safety concerns such as unmonitored falls. While some residents enjoy the amenities and specific medical staff, the overall experience is inconsistent and often marred by poor communication and perceived neglect.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained grounds and facilities
Superior physical and occupational therapy
Specific medical staff members (Dr. Liu and PA Debra) are highly praised

Concerns

Lack of compassion and rude behavior from nursing staff (mentioned by 4 reviewers)
Patient safety issues including unmonitored falls (mentioned by 2 reviewers)
Poor communication and difficulty reaching nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 26 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We noticed how much people appreciate Dr. Liu and PA Debra; how often will our loved one have direct access to this specific medical team?
2With the beautiful grounds and facilities here, what kind of daily social activities or outdoor time are planned for the residents?
3How does the nursing team ensure that communication remains consistent and easy for family members to access throughout the week?
4What specific protocols are in place to monitor residents closely and prevent falls, especially during the night?
5How does the facility manage medication administration to ensure everything is handled accurately and on schedule?
6What steps are being taken to support and train the nursing staff to ensure every resident receives compassionate, attentive care?

Personalized based on this facility's data

Key Review Excerpts

“Nursing care & nursing assistance care is suspect. Very rough, no patience, no sympathy, no support, no compassion. Be watchful of 2nd floor nurse, who forced pills w/out compassion.”

Family member of resident · 2023★☆☆☆☆

“Most of the staff are friendly, compassionate and attentive to her needs. Dr Liu listened to our concerns and addressed them in a big way getting our Mom back to herself.”

Family member of resident · 2021★★★★★

“I have an elderly male relative that lived in the skilled nursing section of this facility for 3 months. Two severe falls, one resulting in an ER visit without family notification.”

Family member of resident · 2022★☆☆☆☆

Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.80hrs

Registered nurses for medical care

Total Nursing

6.78hrs

All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility28.6%

Worse than Avg

Here

28.6%

14.4%

9.1%

Lee

15.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

19.5%

15.0%

Lee

21.9%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.3%

Worse than Avg

Here

27.3%

19.4%

11.5%

Lee

17.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

15.4%

8.7%

Lee

17.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.1%

Lee

3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Lee

95.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.6%

Better than Avg

Here

98.6%

79.7%

94.7%

Lee

89.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

Lee

87.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.5%

Lee

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (7.3)

1 complaint-triggered

Renaissance at the Terraces has a moderate compliance record with 14 deficiencies across 3 surveys, all corrected by the facility. The most frequent issues involved quality of care (respiratory care, foot care, bed rail safety), emergency preparedness, and food safety. While deficiencies span multiple areas including medication labeling and safety systems, the facility has addressed each violation when identified, suggesting responsive management though ongoing monitoring of care quality would be prudent.

Feb 2, 2026Complaint1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 3, 2024Routine2 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

May 18, 2023Routine4 findings

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Sep 23, 2021Routine8 findings

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0007Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Renaissance at the Terraces

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Ownership & Management

Owners

Bonita Springs Retirement Village INC

Owner · Organization

100%

Acts Acquisition and Development Company LLC