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Bentley Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

875 Retreat Drive, North Naples · Naples, FL 34110|84 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 83 Google reviews

(239) 431-2100 Directions Website

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What this means for your family

Bentley Village is an exceptional choice for independent living, offering a vibrant, resort-like lifestyle that residents clearly love. However, if you are considering the facility for a loved one who requires the Care Center, be sure to tour that specific area personally and ask about equipment maintenance and staffing ratios to ensure they meet your standards.

Google Reviews

83 reviews on Google

“Bentley Village is a highly-rated Continuing Care Retirement Community (CCRC) that functions more like a luxury resort, with residents consistently praising the extensive amenities, beautiful 156-acre campus, and active social life. While independent living residents are overwhelmingly satisfied, there are isolated but serious concerns regarding the quality of equipment and care standards within the on-site Care Center.”

Quality Themes

Tap a score for details

Strengths

Extensive resort-style amenities and golf course
Beautifully maintained 156-acre campus
Warm, welcoming community of residents
Active social calendar and fitness programs

Concerns

Poor condition of equipment in the Care Center (rusty beds, broken wheelchairs) (mentioned by 2 reviewers)
Excessive move-out fees and charges for apartment restoration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 86 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the 156-acre campus and the resort-style amenities, what are some of the most popular social or fitness activities that residents are currently participating in?
2I noticed your team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily care planning for residents?
3We want to ensure our loved one has reliable equipment for their comfort and mobility; could you show us the current state of the beds and wheelchairs in the Care Center?
4With the recent health inspection reports, what specific steps is the facility taking to improve those clinical outcomes and ensure the highest standard of safety?
5Could you walk us through the transparency of your billing process, specifically regarding move-out policies and apartment restoration fees, so we have a clear understanding of the long-term costs?
6How does your nursing staff coordinate with outside specialists to ensure that medical emergencies or urgent health changes are handled promptly?

Personalized based on this facility's data

Key Review Excerpts

“The care center has rusty beds. Blankets with holes wheelchairs in disrepair I would not recommend sending my grandparents are here.”

Family member of resident · 2023★☆☆☆☆

“She received wonderful physical therapy, occupational therapy, and nutritional counseling, and thanks to the excellent care and encouragement, she got stronger very quickly.”

Family member of rehab patient · 2025★★★★★

“Bentley Village has a lovely 155 acre campus with low-rise buildings and beautiful areas to walk. Resort-style Living with golf and many activities with friendly residents and very attentive employees.”

Long-term resident · 2020★★★★★

Source: 83 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.85hrs

Registered nurses for medical care

Total Nursing

6.35hrs

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.8%

Better than Avg

Here

8.8%

19.5%

15.0%

Collier

20.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

12.1%

4.1%

Collier

3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.7%

Better than Avg

Here

6.7%

15.4%

8.7%

Collier

8.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility14.4%

Mixed vs Avgs

Here

14.4%

15.3%

10.6%

Collier

6.7%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility18.0%

Mixed vs Avgs

Here

18.0%

19.4%

11.5%

Collier

16.5%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility94.1%

Worse than Avg

Here

94.1%

95.5%

99.2%

Collier

99.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

81.8%

94.8%

Collier

94.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.0%

Better than Avg

Here

95.0%

79.7%

94.7%

Collier

89.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Mixed vs Avgs

Here

1.2%

1.6%

1.5%

Collier

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies

Well above state avg (7.3)

Bentley Care Center shows a pattern of deficiencies across nutrition and dietary services, safety systems, and medication management, with all issues reportedly corrected by the facility. The most recent 2024 survey found problems with food service staffing and sanitation, pharmacy services, and infection control, while earlier surveys identified fire safety and wound care concerns. Though no complaints triggered inspections, families should verify corrections were sustained and inquire about ongoing quality improvements in these recurring problem areas.

Nov 21, 2024Routine15 findings

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Mar 2, 2023Routine7 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

Jul 29, 2021Routine1 finding

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bentley Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

VI Living

Chain Size

10 facilities nationwide

Chain avg rating: 4.8/5 · Rank 10 of 10 (Worst)