See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

Regency Omak

Strong Medicare quality ratings; families often praise effective medical rehabilitation services. Still worth an in-person visit.

901 Shumway Rd, Omak, WA 9884156 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 8 Google reviews

Regency Omak Nursing Home in Omak, WA — Street View
Street View

Watch Regency Omak

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While historical reviews mention successful rehabilitation, the most recent feedback indicates a serious decline in the quality of care and patient safety. We strongly advise families to conduct an unannounced visit and ask specifically about current staffing ratios and protocols for preventing falls and managing hygiene.

Google Reviews

Google Reviews

8 reviews on Google
Regency Omak receives polarized feedback, with older reviews praising the rehabilitation services and staff, while more recent accounts describe severe lapses in basic care. Families have raised alarming concerns regarding patient neglect, including issues with hygiene, improper diet management, and a lack of supervision leading to frequent hospitalizations.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean4.0ActivitiesN/AMeds2.0MemoryN/AComms1.0Value1.0

Strengths

  • Effective medical rehabilitation services
  • Clean, well-maintained facility environment
  • Initial attentive care during intake

Concerns

  • Neglect regarding hygiene and basic assistance (mentioned by 2 reviewers)
  • Frequent, preventable hospitalizations (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(2)5.02018(3)5.02019(1)2.02020(1)1.02023(1)

Distribution · 8 analyzed

5
4
4
0
3
0
2
1
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With your impressive 5-star CMS health inspection rating, what specific protocols do you have in place to ensure clinical excellence and prevent avoidable hospitalizations?
  • 2How does your team approach daily personal care and hygiene assistance to ensure every resident feels refreshed and well-attended to throughout the day?
  • 3What is your process for communicating important medical updates or changes in condition to family members to ensure we are always kept in the loop?
  • 4Can you tell me more about your medication management system and how you ensure accuracy and safety for all residents?
  • 5What kind of daily activities or social engagement opportunities do you offer to help residents stay active and connected with one another?
  • 6How do you maintain the high standards of cleanliness and facility upkeep that many of your current residents appreciate?

Personalized based on this facility's data


Key Review Excerpts

Family member had many falls from not being supervised, she was put on the wrong diet, got severely dehydrated, was sent to the er many times one a single week due to improper care

Family member · 2023☆☆☆☆

The care in the beginning was great, but they practically gave up on caring for my grandpa, they refused to rehabilitate him and get him on his feet and keep him strong.

Grandchild of resident · 2020★★☆☆☆

Agreat place to be in for Medical reabilitation,after, been release from the Hospital, good care,great staff & food, caring Nurses 24/7.

Rehab patient · 2018★★★★★
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WA
17.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
19.5%
WA
12.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
15.3%
WA
18.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
WA
95.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
95.5%
WA
93.8%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility4.4%
Worse than Avg
Here
4.4%
US
1.6%
WA
1.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
81.8%
WA
87.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.0%
Worse than Avg
Here
71.0%
US
79.8%
WA
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WA
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (17.1)
5 complaint-triggered
$19,890 in fines

Regency Omak shows concerning patterns with families filing 5 complaints leading to deficiencies, including issues with abuse/neglect reporting and staff competency. The facility struggles with recurring problems in fire safety systems, medication management, and electrical safety that persist across multiple surveys from 2021-2024. While all deficiencies show correction dates, the repeated nature of safety violations and complaint-triggered care issues warrant careful consideration during visits.

Jan 24, 2026Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Mar 3, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 11, 2024Routine
15
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Aug 6, 2024Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jun 12, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Feb 27, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency Omak

Organization Type

for profit

Chain Affiliation

Chain Name

Regency Pacific Management

Chain Size

27 facilities nationwide

Chain avg rating: 3.6/5 · Rank 8 of 27 (Best)

Ownership & Management

Key personnel

Regency Pacific Management LLCManagerBeddoe, MarvinManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call