Regency Omak
Strong Medicare quality ratings; families often praise effective medical rehabilitation services. Still worth an in-person visit.
based on 8 Google reviews

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What this means for your family
While historical reviews mention successful rehabilitation, the most recent feedback indicates a serious decline in the quality of care and patient safety. We strongly advise families to conduct an unannounced visit and ask specifically about current staffing ratios and protocols for preventing falls and managing hygiene.
Google Reviews
Google Reviews
8 reviews on Google“Regency Omak receives polarized feedback, with older reviews praising the rehabilitation services and staff, while more recent accounts describe severe lapses in basic care. Families have raised alarming concerns regarding patient neglect, including issues with hygiene, improper diet management, and a lack of supervision leading to frequent hospitalizations.”
Quality Themes
Tap a score for detailsStrengths
- Effective medical rehabilitation services
- Clean, well-maintained facility environment
- Initial attentive care during intake
Concerns
- Neglect regarding hygiene and basic assistance (mentioned by 2 reviewers)
- Frequent, preventable hospitalizations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your impressive 5-star CMS health inspection rating, what specific protocols do you have in place to ensure clinical excellence and prevent avoidable hospitalizations?
- 2How does your team approach daily personal care and hygiene assistance to ensure every resident feels refreshed and well-attended to throughout the day?
- 3What is your process for communicating important medical updates or changes in condition to family members to ensure we are always kept in the loop?
- 4Can you tell me more about your medication management system and how you ensure accuracy and safety for all residents?
- 5What kind of daily activities or social engagement opportunities do you offer to help residents stay active and connected with one another?
- 6How do you maintain the high standards of cleanliness and facility upkeep that many of your current residents appreciate?
Personalized based on this facility's data
Key Review Excerpts
“Family member had many falls from not being supervised, she was put on the wrong diet, got severely dehydrated, was sent to the er many times one a single week due to improper care”
“The care in the beginning was great, but they practically gave up on caring for my grandpa, they refused to rehabilitate him and get him on his feet and keep him strong.”
“Agreat place to be in for Medical reabilitation,after, been release from the Hospital, good care,great staff & food, caring Nurses 24/7.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency Omak shows concerning patterns with families filing 5 complaints leading to deficiencies, including issues with abuse/neglect reporting and staff competency. The facility struggles with recurring problems in fire safety systems, medication management, and electrical safety that persist across multiple surveys from 2021-2024. While all deficiencies show correction dates, the repeated nature of safety violations and complaint-triggered care issues warrant careful consideration during visits.
Jan 24, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Mar 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 11, 2024Routine15
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 6, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 12, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 27, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Regency Omak
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 27 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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