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Assisted Living

Apple Springs Retirement and Assisted Living Residence

Families consistently rate this highly — reviewers highlight warm, welcoming, and compassionate staff. Schedule a visit to confirm the fit.

1001 Senna Street, Omak, WA 9884160 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.8/5

based on 42 Google reviews

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Apple Springs Retirement and Assisted Living Residence Assisted Living in Omak, WA — Street View
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What this means for your family

Apple Springs is highly praised for its welcoming environment and dedicated staff, making it a strong candidate for those prioritizing a supportive community feel. However, because there have been past concerns regarding the reliability of assistance with medical logistics, we recommend asking specifically about their current protocols for medication management and transportation to appointments.

Google Reviews

Google Reviews

42 reviews on Google
Apple Springs is highly regarded for its warm, welcoming atmosphere and exceptionally attentive staff, particularly in the areas of resident services and tours. While the vast majority of recent feedback is glowing, families should be aware of a historical report concerning lapses in assistance with medical appointments and pharmacy needs, which suggests potential inconsistencies in care delivery.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0Activities8.0Meds2.0MemoryN/AComms9.0Value8.0

Strengths

  • Warm, welcoming, and compassionate staff
  • Clean and well-maintained facility
  • Highly informative and helpful tour process
  • Strong leadership and management presence

Concerns

  • Inconsistent assistance with medical appointments and medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)4.05.0'18(1)5.03.0'21(2)1.05.0'25(35)5.0'26(3)

Distribution · 45 analyzed

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16 reviews posted between Aug 19, 2025Aug 23, 2025 · 16 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your leadership team is very active in responding to feedback online; how does that hands-on approach translate into how you handle daily communication with families?
  • 2Since Apple Springs is a smaller community of 60 residents, how do you ensure that staff members are able to provide consistent, personalized support for medication management and medical appointment coordination?
  • 3What specific protocols or systems do you have in place to ensure that residents receive timely assistance with their daily medications?
  • 4Given the warm and welcoming atmosphere mentioned by so many families, what are some of the most popular activities or social programs that really bring the residents together here?
  • 5How does your team handle the logistics of getting residents to outside medical appointments, and what level of support is provided to ensure they are prepared for those visits?
  • 6With your focus on maintaining a clean and well-kept environment, how do you involve residents in the daily life of the facility to ensure they feel truly at home?

Personalized based on this facility's data


Key Review Excerpts

She was very knowledgeable, answered all my questions . I enjoyed doing the tour with her. I am looking forward to one day being able to live there.

Prospective resident · 2025★★★★★

My mom has been at Apple Springs for almost a year. I am very satisfied with the care she is receiving and all the people working there! I am so grateful for Rainy, Devon, Maria, Brenda, Shawn and Michael!

Resident's daughter · 2025★★★★★

The staff has been incredibly kind, attentive, and supportive throughout this journey. Making the decision for a loved one is never easy, but the team at Apple Springs made the process feel manageable and reassuring.

Family member · 2026★★★★★
Source: 42 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

9total
23deficiencies
Apr 30, 2026Fire

An inspection was also conducted on March 25, 2026, regarding complaint #216941 concerning a sprinkler system water leak; no fire occurred and no injuries were reported.

Systems Out of ServiceIFC 901.7 2021

The facility failed to provide fire watch documentation upon completion of the repairs to the fire suppression system.

Testing and MaintenanceIFC 903.5 2021

The facility failed to provide documentation of repairs noted on the fire sprinkler service report from March 18, 2026, including leaks and piping repairs.

Jan 8, 2026Inspection

Includes follow-up information dated 2026-03-09 for previous compliance determinations 74005 and 71201 stating no deficiencies found in follow-up.

mediumWAC 388-78A-2210Corrected Feb 22, 2026

Facility failed to administer medication as prescribed for Resident 3 by neglecting blood pressure parameter checks.

mediumWAC 388-112A-0080 / WAC 388-78A-2474Corrected Feb 22, 2026

Facility failed to ensure Staff B completed 70-hour basic training within 120 days of hire.

mediumWAC 388-78A-2290Corrected Feb 22, 2026

Facility failed to develop a written plan and agreement for family-administered medications and supplies for Resident 4.

highWAC 388-78A-2120Corrected Feb 22, 2026

Facility failed to monitor mental health crisis for Resident 7, who subsequently attempted suicide.

mediumWAC 388-78A-2090Corrected Feb 22, 2026

Facility failed to complete safety assessments for smoking for Resident 1 and Resident 6.

Dec 22, 2025Fire

Inspection on 11/12/2025 resulted in a 'Disapproved' status; follow-up inspection on 12/22/2025 resulted in 'Approved' status as all items were corrected.

Extension CordsIFC 603.6 2021Corrected Dec 22, 2025

White extension cord was plugged into an air purifier in Room 109.

Testing and MaintenanceIFC 903.5 2021Corrected Dec 22, 2025

Facility failed to provide documentation of annual forward flow testing and documentation showing sprinkler heads (1995-2007) comply with NFPA 25.

Securing Compressed Gas ContainersIFC 5303.5.3 2021Corrected Dec 22, 2025

One unsecured oxygen cylinder was found in the main living room area of Room 151.

CleaningIFC 606.3.3 2021Corrected Dec 22, 2025

Facility failed to provide documentation of first semi-annual commercial hood cleaning within the past twelve months.

Activation TestIFC 1032.10.1 2021Corrected Dec 22, 2025

Facility failed to provide documentation of monthly 30-second testing of battery backup emergency egress lights.

Owner's ResponsibilityIFC 701.6 2021Corrected Dec 22, 2025

Facility failed to provide documentation of the annual fire-resistance-rated construction inspection completed within the past twelve months.

Power TestIFC 1031.10.2 2021Corrected Dec 22, 2025

Facility failed to provide documentation of annual 90-minute testing of battery backup emergency egress lights.

Nov 12, 2025Fire
CleanReport

Inspection conducted for a complaint regarding a fire alarm system out of service. Investigation confirmed the system was out of service from October 6, 2025, to October 9, 2025, due to an accelerator failure. Facility maintained fire watch documentation during this period and the system was repaired and returned to service. No violations noted.

Jul 31, 2025Investigation

The facility received a follow-up inspection letter indicating that the deficiencies for WAC 388-78A-2630-1-a, WAC 388-78A-2630-1-b, WAC 388-78A-2630-1, and WAC 388-78A-2140-5 were corrected as of 09/24/2025.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document in a resident's negotiated service agreement their history of sexually inappropriate behaviors or interventions to prevent them.

Reporting abuse and neglectWAC 388-78A-2630

Facility failed to ensure staff reported an instance of suspected sexual abuse to law enforcement and the department.

Apr 10, 2025Fire

Inspection conducted in response to complaint #170733 regarding a compressor failure and fire alarm system trouble signal in the attic zone on 03/07/2025. System was temporarily repaired with a portable compressor and put back in service on 03/08/2025.

Maintenance RequiredIFC 907.8.1 2021

Facility failed to provide documentation of the repairs of the deficiencies to the fire alarm system noted from the system outage that occurred on 03/07/2025.

Inspection, Testing and MaintenanceIFC 907.8 2021

Facility failed to provide documentation of the semi-annual fire alarm system maintenance scheduled within the past twelve months.

Dec 9, 2024Fire
CleanReport

Inspection conducted following a complaint regarding fire system downtime on 11/15/2024. The investigation confirmed an equipment failure, immediate response by the facility, and successful restoration of the system on 11/16/2024. Fire watch documentation was verified and no evacuations or injuries occurred.

Aug 21, 2024Investigation

Investigation involved a complaint (ID 140420) regarding dining service fees and access. Facility provided clarification to residents and staff education was conducted.

Quality of life -- RightsRCW 70.129.140

Facility did not meet requirements regarding resident rights, specifically related to access to food services and associated fees.

Resident rightsWAC 388-78A-2660

Facility failed to fully comply with long-term care resident rights.

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References & Resources

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