Regency Oaks Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Bottom 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record · Very few deficiencies
What this means for your family
Regency Oaks has a beautiful facility and some truly exceptional staff members who provide high-quality care. However, because multiple families have reported significant issues with responsiveness, food quality, and communication, we strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe the actual level of care provided.
Google Reviews
Google Reviews
23 reviews on Google“Regency Oaks Health Center receives polarized feedback, with some families praising the beautiful grounds and specific, dedicated staff members, while others report severe neglect and communication failures. While several reviewers highlight a clean environment and competent rehabilitation care, multiple families have raised serious concerns regarding hygiene, responsiveness, and the quality of food.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained property
- Highly dedicated individual nursing and CNA staff
- Effective rehabilitation services for some patients
- Welcoming and friendly community atmosphere
Concerns
- Slow response times for call lights and medication (mentioned by 2 reviewers)
- Poor quality or insufficient food (mentioned by 3 reviewers)
- Inattentive or uncaring nursing staff (mentioned by 3 reviewers)
- Lack of clear communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily progress?
- 2Given the recent focus on enhancing the dining experience, could you walk me through the current meal service process and how you accommodate specific nutritional needs or preferences?
- 3With your high staffing rating, how do you ensure that nursing staff are effectively distributed to respond promptly to resident call lights and medication requests?
- 4Since your facility has a strong reputation for rehabilitation, how do you balance those intensive therapy schedules with the daily social and recreational activities for long-term residents?
- 5What specific steps is the administration taking to address recent feedback regarding the consistency of care and responsiveness of the nursing team?
- 6In the event of a medical emergency, what is your internal protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“I was extremely impressed with wonderful & caring Nurse’s Aid RAYMESHA!! She treated our Mom Kathleen Ballestrini as if she were her mom.”
“The food is poor quality, and communication with many caregivers is difficult since most do not speak English fluently. It often takes a long time for nurses to respond or bring medication.”
“She’s been in two other rehabs and Regency is head above shoulders. Definitely try to get in here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has shown recurring safety and care concerns across multiple surveys, with significant issues in three key areas: building safety and fire protection systems, quality of care including wound care, and protection from abuse and neglect. While all 24 deficiencies have been corrected by the facility, problems persist across different time periods, including recent issues in December 2024 with resident activities and daily living assistance, suggesting ongoing operational challenges that families should carefully evaluate.
Dec 11, 2024Routine5
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Dec 2, 2022Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 4, 2021Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Regency Oaks Health Center
for profit
Chain Affiliation
Healthpeak Properties, INC.
15 facilities nationwide
Chain avg rating: 3.3/5 · Rank 12 of 15
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit regencyoaksseniorliving.com
Medicare data downloads
Original nursing home datasets
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