Regency Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
Watch Regency Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High staff turnover (60%)
- High RN turnover (62%)
Bottom 25% in IL · Below recommended RN staffing · $197,065 in fines
What this means for your family
While some patients have had successful rehab stays, the facility has documented issues with basic resident care and communication. If you choose this facility, we strongly recommend visiting during off-hours to observe mealtime assistance and ensuring you have a direct line of contact with a specific staff member rather than relying on the main phone system.
Google Reviews
Google Reviews
16 reviews on Google“Regency Care receives highly polarized feedback, with some reviewers praising the professional rehab staff and others reporting severe neglect and communication failures. Families have raised serious concerns regarding hygiene, inadequate supervision during meals, and difficulty reaching staff by phone. While some former patients report positive rehab experiences, the recurring reports of poor care standards suggest significant inconsistency in daily operations.”
Quality Themes
Tap a score for detailsStrengths
- Professional rehab nursing staff
- Effective post-surgery recovery support
- Clean and well-maintained physical facility
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inadequate supervision and assistance during meal times (mentioned by 2 reviewers)
- Neglect regarding hygiene and basic care needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive consistent assistance and supervision during meal times?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach the nursing team or administration to get timely updates on a loved one?
- 3With the facility's focus on post-surgery recovery, how do you balance the needs of short-term rehab patients with the daily hygiene and long-term care needs of permanent residents?
- 4Since the facility is well-maintained, what is your approach to ensuring that same level of attention is applied to the daily personal care and hygiene routines of the residents?
- 5What does a typical day look like for residents here, and how do you encourage social engagement given the current staffing structure?
- 6In the event of a medical emergency or a sudden change in a resident's health status, what is the exact process for notifying family members?
Personalized based on this facility's data
Key Review Excerpts
“They answered me when I needed something and took very good care of me. The people there are very nice and professional.”
“Ignored (bathed only twice in 16 days), left to sleep in urine soaked linens, served meals that were not only poor in”
“The second table had a very elderly man who needed assistance but no one was there with him. About an hour and a half passed when I left. The elderly man's food of corn , meat, etc was on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency Care has faced concerning patterns including multiple reports of abuse and neglect, with families filing complaints that triggered 8 investigations over the review period. The most recurring issues involve resident protection from harm, medication management, and food quality/safety. While the facility has corrected individual violations, these core problems persist across surveys, particularly safety concerns and basic care standards, suggesting ongoing systemic challenges families should carefully consider.
Feb 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2025Routine21
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 17, 2026
$37,310
Fine
Mar 13, 2025
$55,754
Payment Denial
Mar 13, 2025
10-day denial
Fine
Sep 25, 2024
$100,276
Fine
Feb 29, 2024
$17,167
Ownership & Operations
Who Operates This Facility
Regency Care
for profit
Chain Affiliation
Heritage Operations Group
9 facilities nationwide
Ownership & Management
Owners
Rutledge Joint Ventures, LLC
Owner · Organization
Rutledge - Regency Real Estate, LLC
Owner (parent company) · Organization
Jefferson, David
Owner (parent company)
Jefferson, Timothy
Owner (parent company)
Heritage Enterprises INC
Owner (parent company) · Organization
Memorial Health Ventures
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit regencycare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Springfield Suites Rehab and Nursing
1.4 miNursing Home · Springfield, IL
Arc at Sangamon Valley
1.5 miNursing Home · Springfield, IL
Arcadia Care on the Hill
1.6 miNursing Home · Springfield, IL
Concordia Village Care Center
2.9 miNursing Home · Springfield, IL
Avenues at Springfield
4.3 miNursing Home · Springfield, IL
Villa Health Care East
8.1 miNursing Home · Sherman, IL