Arc at Sangamon Valley
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (30 vs median 11.0)
- High staff turnover (74%)
- High RN turnover (90%)
Bottom 25% in IL · Critically understaffed (RN) · Very high staff turnover · Worst in ARCADIA CARE chain · $309,361 in fines
What this means for your family
While the admissions team is highly effective and the facility offers a warm social environment, there are serious concerns regarding the consistency of medical care and hygiene. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to advocate for your loved one, as residents without active family oversight appear to receive lower levels of care.
Google Reviews
Google Reviews
25 reviews on Google“Arc at Sangamon Valley receives polarized feedback, with many families praising the admissions process and specific staff members like Brandon and various nurses. However, significant concerns exist regarding inconsistent care quality, particularly regarding medication management, hygiene, and the neglect of residents who lack frequent family visitors.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Attentive day-shift nursing and CNA staff
- Strong sense of community and social engagement
- Effective communication during the intake process
Concerns
- Inconsistent medication management and monitoring (mentioned by 2 reviewers)
- Poor hygiene and lack of regular assistance with showers/clothing changes (mentioned by 2 reviewers)
- Neglect of residents without frequent family advocates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; what is your process for addressing family concerns once a resident has moved in?
- 2Given the current staffing ratings, how do you ensure that residents who may not have family visiting daily receive consistent attention and support?
- 3Could you walk me through your current protocols for medication management to ensure that doses are tracked and administered accurately for every resident?
- 4What is your specific schedule for assisting residents with personal hygiene, such as showers and clothing changes, and how do you monitor that these tasks are completed?
- 5I see that social engagement is a strength here; what are some of the most popular daily activities that help residents build connections with one another?
- 6What are the specific steps your nursing team takes when a resident experiences a sudden change in health status or a medical emergency, especially during the night shift?
Personalized based on this facility's data
Key Review Excerpts
“My dad was admitted to the short-term rehabilitation unit and was expected to recover and return home. Instead, his care was negligent. Medications were often late or missed entirely, and routine monitoring (such as blood pressure and oxygen levels) was not performed.”
“My aunt was in rehab at the Arc. I was very pleased with the care she was provided. I have been her caregiver for 10 years and I have high standards. These folks made me feel very comfortable about the care they were giving her.”
“If patient doesn't have loved ones who come for visits and care, patients are not well cared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing concerns with families frequently filing complaint reports that prompted 60 of 95 total deficiencies. The most recurring problems involve accident prevention and safety supervision, nursing staffing shortages, and abuse/neglect reporting failures. These critical care issues persist across multiple surveys despite reported corrections, indicating systemic problems that may put residents at risk.
Feb 11, 2026Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Keep all essential equipment working safely.
Oct 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 23, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 15, 2025Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Payment Denial
Apr 23, 2025
63-day denial
Fine
Sep 26, 2024
$64,857
Payment Denial
Sep 26, 2024
12-day denial
Fine
Mar 20, 2024
$62,595
Fine
Oct 24, 2023
$98,059
Payment Denial
Oct 24, 2023
32-day denial
Fine
Jun 23, 2023
$83,850
Payment Denial
Jun 23, 2023
72-day denial
Ownership & Operations
Who Operates This Facility
Arc at Sangamon Valley
nonprofit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 10 of 19 (Worst)
Ownership & Management
Owners
Aperion Care Exec Holdings LLC
Owner · Organization
David a Berkowitz Delta Trust
Owner · Organization
Joshua Hofffman Tr Joshua Hoffman Ttee
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Goldfarb, Brian
Owner
Seitler, Dovid
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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