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Nursing HomeMedicaid Investigative

Regalcare at Taunton

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

68 Dean Street - Rear, Taunton, MA 02780100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.6/5

based on 24 Google reviews

5
4
3
2
1
Regalcare at Taunton Nursing Home in Taunton, MA — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 7.0)
  • High RN turnover (78%)

Bottom 25% in MA · Below recommended RN staffing · Worst in REGALCARE chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While the physical therapy department at RegalCare receives praise for helping patients recover, the facility faces consistent, serious reports of nursing neglect and poor communication. If you choose this facility, ensure you or a family member can visit frequently to monitor care, as responsiveness to call lights and basic hygiene needs appears highly inconsistent.

Google Reviews

Google Reviews

24 reviews on Google
RegalCare at Taunton receives highly polarized feedback, with some patients praising the physical therapy team for successful recoveries while many family members report severe neglect. Multiple reviewers cite critical issues with staff responsiveness, hygiene, and communication, particularly regarding the care of vulnerable or immobile residents. Families considering this facility should be aware of significant inconsistencies in the quality of daily nursing care.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean2.0Activities5.0Meds1.0Memory1.0Comms1.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Some dedicated and compassionate individual staff members
  • Successful short-term rehab outcomes for some patients

Concerns

  • Chronic understaffing leading to neglect of basic needs like toileting and hygiene (mentioned by 9 reviewers)
  • Poor communication and failure to answer phone calls (mentioned by 3 reviewers)
  • Inattentive nursing care and slow response to call lights (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2342.02023(3)2.42024(5)2.82025(8)2.82026(10)

Distribution · 26 analyzed

5
7
4
4
3
1
2
0
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing, what specific protocols are in place to ensure call lights are answered promptly and hygiene needs are met consistently?
  • 2How does your leadership team proactively manage communication with families, especially when they are trying to reach a nurse or administrator by phone?
  • 3Since physical therapy is a noted strength here, how do you integrate those successful rehab outcomes into the daily routine for long-term residents?
  • 4What steps is the facility taking to address the recent CMS health inspection findings to ensure a higher standard of care for all residents?
  • 5Can you walk me through your process for medication management and how you ensure accuracy and timeliness for residents with complex needs?
  • 6What does the daily activity schedule look like to ensure residents remain engaged and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The therapy I received was top notch!! (Rachael wouldn’t let me slide on anything!) which is what I needed. They were encouraging informative and fun!!

Rehab patient · 2025★★★★★

My 82 mother just did her rehab here for her knee replacement surgery. Overall the staff were very friendly and caring. Definitely short on staff but which place is not.

Long-term resident's family · 2024★★★★

My loved one with dementia was brought to Regal after a fall to get intensive physical therapy and regain some stability but instead over the course of just a couple months became completely immobile because of lack of activity.

Memory care family member · 2026☆☆☆☆
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
97%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.4%
Worse than Avg
Here
40.4%
US
15.3%
MA
16.4%
Bristol
17.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.4%
MA
21.3%
Bristol
18.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
14.4%
MA
16.9%
Bristol
20.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.4%
MA
21.4%
Bristol
24.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.4%
Worse than Avg
Here
90.4%
US
93.4%
MA
92.4%
Bristol
91.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
95.5%
MA
94.8%
Bristol
95.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.6%
Worse than Avg
Here
73.6%
US
81.8%
MA
77.6%
Bristol
79.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.5%
Better than Avg
Here
82.5%
US
79.7%
MA
77.7%
Bristol
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (8.9)
3 complaint-triggered

This facility shows concerning patterns with families filing complaint reports triggering investigations that found issues with resident protection and abuse prevention policies. The most recurring problems involve resident assessment and care planning, emergency preparedness, and medication management. While all deficiencies show correction dates, the pattern of repeat issues across multiple surveys in areas like resident assessments and the serious nature of complaint-triggered findings regarding resident safety warrant careful consideration during your visit.

May 21, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 13, 2025Routine
21
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0372Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0944Minimal · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Oct 31, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 3, 2024Routine
19
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 27, 2023Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regalcare at Taunton

Organization Type

for profit

Chain Affiliation

Chain Name

Regalcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.8/5 · Rank 7 of 9 (Worst)

Ownership & Management

Owners

Rc Opco Holdco LLC

Owner · Organization

100%

Mirlis, Eliyahu

Owner (parent company)

99%

Key personnel

Mirlis, EliyahuW-2 Managing EmployeeMirlis, EliyahuOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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