Regalcare at Greenfield
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While many families appreciate the compassionate nature of the nursing staff, the facility is currently struggling with significant cleanliness and staffing issues. We strongly advise you to tour the specific unit where your loved one would reside and ask management directly about their current staffing ratios and dietary safety protocols.
Google Reviews
Google Reviews
15 reviews on Google“RegalCare at Greenfield receives polarized feedback, with some families praising the compassionate nursing staff and clean environment, while others report significant concerns regarding cleanliness, staffing levels, and dietary errors. Recent reviews highlight a stark contrast between those who feel well-supported by the team and those who feel the facility is understaffed and poorly maintained. Potential families should be aware of these inconsistencies in care quality and facility upkeep.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Supportive and helpful admissions team
- Clean and welcoming environment (noted by some)
- Professional supervisory team
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor cleanliness and outdated facility conditions (mentioned by 3 reviewers)
- Inconsistent dietary management and food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the staffing rating is currently a 3 out of 5; could you walk me through how your team manages call light response times to ensure residents aren't waiting too long for assistance?
- 2Some families have mentioned concerns regarding the facility's overall upkeep; what is your current plan for facility maintenance and ensuring a clean, comfortable environment for residents?
- 3With your current dietary program, how do you handle individual nutritional needs and ensure that meal quality remains consistent for all residents?
- 4I see your team is active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
- 5Given the current activity rating, could you share a sample calendar and explain how you encourage residents to participate in social events to keep them engaged?
- 6How does your nursing team coordinate with primary physicians to ensure medication management is both accurate and timely for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother just arrived today and her room is filthy,she is on a strict diet they gave her the wrong food could of killed her. No one came in when she arrived just put her in the bed and left”
“You need more help,tow much for so few nurses reflects back on the care of patients. The Elavators not worked for yrs it's a heppa violation.”
“Every time I visited her I was so impressed with the entire company. The place was very clean, but not like a hospital. The staff were amazing, very helpful, caring and supportive of their patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regalcare at Greenfield shows recurring issues across medication management, care planning, and fire safety systems, with families filing complaints about medication errors and care planning problems. The facility has corrected all cited deficiencies, but the same problems reappear in multiple surveys, suggesting ongoing challenges with maintaining consistent standards in these critical care areas.
Jan 28, 2025Routine5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Dec 4, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 21, 2023Routine11
Environmental Deficiencies
Have policies on smoking.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nov 8, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 2, 2022Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Regalcare at Greenfield
for profit
Chain Affiliation
Regalcare
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Rc Opco Holdco LLC
Owner · Organization
Mirlis, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit regalcaregreenfield.com
Medicare data downloads
Original nursing home datasets
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