Charlene Manor Extended Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (29 vs median 7.0)
- High staff turnover (51%)
Bottom 25% in MA · Below recommended RN staffing · Worst in INTEGRITUS HEALTHCARE chain · $99,366 in fines
What this means for your family
Charlene Manor has received significantly more positive feedback in the last two years, suggesting an improvement in staff quality and resident satisfaction. However, because some families have historically reported issues with call-light response times and cleanliness, we recommend conducting a tour during a weekend or evening shift to observe staffing levels and environmental standards firsthand.
Google Reviews
Google Reviews
23 reviews on Google“Charlene Manor Extended Care Facility receives polarized feedback, with recent reviews highlighting compassionate, attentive nursing staff and successful rehabilitation outcomes. However, some families have reported significant concerns regarding facility cleanliness, delayed response times for call lights, and inconsistent care standards. Potential families should weigh the positive reports of staff dedication against the historical complaints regarding environmental maintenance and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation services
- Proactive communication with families
- Non-profit status noted for quality of care
Concerns
- Delayed response to call lights (mentioned by 2 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 3 reviewers)
- Staffing shortages impacting care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent challenges with staffing levels, how does the facility ensure that residents receive timely assistance when they use their call lights?
- 2What specific protocols or daily schedules are in place to maintain consistent cleanliness and hygiene standards across all resident rooms and common areas?
- 3With 29 recent state violations, what concrete steps is the leadership team taking to address these findings and improve the overall quality of care?
- 4I noticed that the facility occasionally responds to feedback online; how do you typically handle concerns raised by families to ensure they feel heard and supported?
- 5What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active throughout the week?
- 6How does your nursing team coordinate with local hospitals or emergency services to ensure seamless medical care if a resident's health needs change suddenly?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNAs are caring, attentive, and genuinely friendly. My mom truly enjoys interacting with them, which gives me great peace of mind.”
“The staff was friendly and kind, the rooms were clean for the most part and he enjoyed the meals (they have a list of substitutions if you don't like the main meal).”
“Charlene Manor took care of my mother from the first year of Covid lockdown to this past month. She had 4 years of compassionate care and I am grateful to have placed her there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 7 deficiencies, including issues with abuse prevention policies and living environment safety. The most frequent problems involve care planning and assessments, medication management, and basic care quality including pressure ulcer prevention. While all deficiencies show correction dates, the facility experienced a major survey in November 2024 with 33 violations spanning nearly every care area, suggesting systemic quality issues that families should carefully evaluate before placement.
Feb 26, 2026Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 6, 2024Routine30
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 28, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Dec 13, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Federal Penalties
Fine
Nov 6, 2024
$52,192
Fine
Jun 28, 2024
$37,001
Fine
Sep 18, 2023
$10,173
Ownership & Operations
Who Operates This Facility
Charlene Manor Extended Care Facility
nonprofit
Chain Affiliation
Integritus Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 11 of 15 (Worst)
Ownership & Management
Owners
Cec Management Systems INC
Owner · Organization
Integritus Healthcare INC
Owner (parent company) · Organization
Integritus Healthcare Management Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit integritushealthcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.