See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Charlene Manor Extended Care Facility

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

130 Colrain Road, Greenfield, MA 01301123 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 23 Google reviews

5
4
3
2
1
Charlene Manor Extended Care Facility Nursing Home in Greenfield, MA — Street View
Street View

Watch Charlene Manor Extended Care Facility

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (29 vs median 7.0)
  • High staff turnover (51%)

Bottom 25% in MA · Below recommended RN staffing · Worst in INTEGRITUS HEALTHCARE chain · $99,366 in fines

Source: Medicare data

What this means for your family

Charlene Manor has received significantly more positive feedback in the last two years, suggesting an improvement in staff quality and resident satisfaction. However, because some families have historically reported issues with call-light response times and cleanliness, we recommend conducting a tour during a weekend or evening shift to observe staffing levels and environmental standards firsthand.

Google Reviews

Google Reviews

23 reviews on Google
Charlene Manor Extended Care Facility receives polarized feedback, with recent reviews highlighting compassionate, attentive nursing staff and successful rehabilitation outcomes. However, some families have reported significant concerns regarding facility cleanliness, delayed response times for call lights, and inconsistent care standards. Potential families should weigh the positive reports of staff dedication against the historical complaints regarding environmental maintenance and staffing responsiveness.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean4.0Activities9.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation services
  • Proactive communication with families
  • Non-profit status noted for quality of care

Concerns

  • Delayed response to call lights (mentioned by 2 reviewers)
  • Inconsistent cleanliness and hygiene standards (mentioned by 3 reviewers)
  • Staffing shortages impacting care quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'16(2)1.03.2'19(5)1.01.0'22(2)3.75.0'25(7)3.7'26(3)

Distribution · 24 analyzed

5
14
4
1
3
0
2
0
1
9

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent challenges with staffing levels, how does the facility ensure that residents receive timely assistance when they use their call lights?
  • 2What specific protocols or daily schedules are in place to maintain consistent cleanliness and hygiene standards across all resident rooms and common areas?
  • 3With 29 recent state violations, what concrete steps is the leadership team taking to address these findings and improve the overall quality of care?
  • 4I noticed that the facility occasionally responds to feedback online; how do you typically handle concerns raised by families to ensure they feel heard and supported?
  • 5What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active throughout the week?
  • 6How does your nursing team coordinate with local hospitals or emergency services to ensure seamless medical care if a resident's health needs change suddenly?

Personalized based on this facility's data


Key Review Excerpts

The nurses and CNAs are caring, attentive, and genuinely friendly. My mom truly enjoys interacting with them, which gives me great peace of mind.

Long-term resident's family · 2026★★★★★

The staff was friendly and kind, the rooms were clean for the most part and he enjoyed the meals (they have a list of substitutions if you don't like the main meal).

Rehab patient's family · 2025★★★★★

Charlene Manor took care of my mother from the first year of Covid lockdown to this past month. She had 4 years of compassionate care and I am grateful to have placed her there.

Long-term resident's family · 2024★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
81%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
15.3%
MA
16.4%
Franklin
15.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.3%
Worse than Avg
Here
35.3%
US
19.4%
MA
21.4%
Franklin
19.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
19.5%
MA
19.4%
Franklin
22.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
14.4%
MA
16.9%
Franklin
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
MA
92.4%
Franklin
95.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.7%
Mixed vs Avgs
Here
16.7%
US
15.5%
MA
21.3%
Franklin
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.6%
Better than Avg
Here
86.6%
US
81.8%
MA
77.6%
Franklin
85.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.4%
Better than Avg
Here
85.4%
US
79.8%
MA
77.7%
Franklin
78.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
MA
1.3%
Franklin
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
3penalties
Well below state avg (8.9)
7 complaint-triggered
$99,366 in fines

This facility shows concerning patterns with families filing complaints that triggered 7 deficiencies, including issues with abuse prevention policies and living environment safety. The most frequent problems involve care planning and assessments, medication management, and basic care quality including pressure ulcer prevention. While all deficiencies show correction dates, the facility experienced a major survey in November 2024 with 33 violations spanning nearly every care area, suggesting systemic quality issues that families should carefully evaluate before placement.

Feb 26, 2026Routine
3
0688Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 6, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 12, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 6, 2024Routine
30
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jun 28, 2024Complaint
2
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Dec 13, 2023Complaint
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Federal Penalties

Fine

Nov 6, 2024

$52,192

Fine

Jun 28, 2024

$37,001

Fine

Sep 18, 2023

$10,173

Ownership & Operations

Who Operates This Facility

Owner / Operator

Charlene Manor Extended Care Facility

Organization Type

nonprofit

Chain Affiliation

Chain Name

Integritus Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.7/5 · Rank 11 of 15 (Worst)

Ownership & Management

Owners

Cec Management Systems INC

Owner · Organization

100%

Integritus Healthcare INC

Owner (parent company) · Organization

Integritus Healthcare Management Services INC

Owner (parent company) · Organization

Key personnel

Bragdon, TriciaOfficer / DirectorJones, WilliamOfficer / DirectorResnevic, KathrynOfficer / DirectorGingras, Marcie JoOfficer / DirectorJones, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call