Redeemer Residence INC
Strong Medicare quality ratings; families often praise kind, patient, and attentive nursing staff. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
While Redeemer Residence receives high marks for its transitional care and compassionate nursing staff, the facility has documented issues with medication management and food quality. If you choose this facility, it is essential to remain highly involved in your loved one's care, specifically by verifying medication administration and ensuring that all necessary medical equipment is present upon arrival.
Google Reviews
Google Reviews
24 reviews on Google“Redeemer Residence Inc. receives polarized feedback, with many families praising the nursing staff's kindness and dedication during transitional care, while others report serious lapses in medical oversight and facility maintenance. Recurring criticisms focus on poor food quality, inconsistent medication management, and concerns regarding staffing levels and responsiveness. Families considering this facility should be prepared to be highly involved in their loved one's daily care and advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Kind, patient, and attentive nursing staff
- Effective transitional care and rehabilitation
- Clean and well-maintained environment
- Compassionate end-of-life care
Concerns
- Poor food quality and unappealing meals (mentioned by 3 reviewers)
- Inconsistent medication management and medical oversight (mentioned by 2 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are highly rated by CMS; how do you ensure that this consistent staffing translates into quick response times for residents needing assistance?
- 2We understand that nutrition is a key part of well-being; could you walk us through how the dining program is structured and if there are options for residents who have specific preferences or feedback on the meals?
- 3Given the importance of medical oversight, what is your current process for ensuring medication management is accurate and that families are kept in the loop regarding any changes to a resident's health?
- 4I see that you actively engage with feedback online; how do you typically incorporate family input or concerns into your day-to-day operations to improve the resident experience?
- 5Could you share more about the daily activities and social opportunities available to help residents feel connected and engaged within the community?
- 6With a 5-star staffing rating, how does your team coordinate to provide the compassionate, one-on-one attention that your rehabilitation and end-of-life care programs are known for?
Personalized based on this facility's data
Key Review Excerpts
“The aides were incredibly kind, dedicated and attentive to her needs. A special thank you goes to Mimi and Dorothy, whose compassion and hard work left a lasting impression.”
“To the families, stay involved and advocate for your needs. Then follow up to make sure it was followed up on.”
“We had to remind staff daily to give my mom one of her prescribed meds and they were very dismissive about this.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Redeemer Residence has significant recurring safety concerns, with families filing complaints about infection control, resident care assistance, and communication about medical changes. The facility shows persistent problems across fire safety systems, infection prevention, resident rights, and care quality that appear repeatedly across surveys despite corrections. While all deficiencies report correction dates, the pattern of recurring issues in critical safety areas warrants careful consideration before choosing this facility.
Jun 5, 2025Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 5, 2025Complaint3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2024Routine20
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Mar 2, 2023Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Redeemer Residence INC
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 5 of 16 (Best)
Ownership & Management
Owners
Elim Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit redeemerhealthcarecenter.org
Medicare data downloads
Original nursing home datasets
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