Grand Avenue Rest Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews

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What this means for your family
Given the serious allegations of staff verbal abuse and unprofessionalism, we strongly advise families to conduct unannounced visits and monitor the care of their loved ones closely. Because the majority of positive reviews lack any written context, they should be viewed with skepticism compared to the specific concerns raised regarding resident treatment.
Google Reviews
Google Reviews
7 reviews on Google“Grand Avenue Rest Home has received highly concerning reports regarding the conduct of its nursing staff, specifically allegations of verbal abuse and unprofessional behavior toward residents. While the facility has received several five-star ratings, these reviews lack written feedback, making the negative, detailed account of staff mistreatment the most significant information available for families.”
Quality Themes
Tap a score for detailsStrengths
- None identified due to lack of descriptive positive feedback
Concerns
- Unprofessional and abusive nursing staff behavior
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing standards, what specific training or oversight programs have you implemented to ensure that every resident receives compassionate and professional care?
- 2I noticed some concerns regarding staff-resident interactions; could you walk me through your internal process for monitoring staff behavior and how you address any conduct issues immediately?
- 3With your current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout the day rather than just basic medical maintenance?
- 4Can you share how you plan to address the recent health inspection findings to improve the quality of care and safety for the 20 residents living here?
- 5What does a typical day look like for a resident here in terms of social engagement and activities, and how do you encourage participation?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Nurses here are rude , they don’t treat the elderly how they should. They always laugh and make fun of the residents!! A nurse named Tammy is calling the residents fat pigs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
5
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 19 deficiencies, raising concerns about this facility's care quality. The most recurring problems involve infection control, nursing staffing adequacy, and medication management errors. Issues with protecting residents' personal funds and reporting abuse have appeared repeatedly across different surveys, suggesting ongoing challenges with resident safety and rights that appear to persist despite reported corrections.
Nov 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Sep 11, 2025Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 11, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Aug 28, 2024Routine16
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 19, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Sep 1, 2023
8-day denial
Ownership & Operations
Who Operates This Facility
Grand Avenue Rest Home
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit birchwoodcare.com
Medicare data downloads
Original nursing home datasets
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