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Nursing HomeMedicaid

Grand Avenue Rest Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3956 Grand Avenue S0uth, South Uptown · Minneapolis, MN 5540920 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 7 Google reviews

5
4
3
2
1
Grand Avenue Rest Home Nursing Home in Minneapolis, MN — Street View
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What this means for your family

Given the serious allegations of staff verbal abuse and unprofessionalism, we strongly advise families to conduct unannounced visits and monitor the care of their loved ones closely. Because the majority of positive reviews lack any written context, they should be viewed with skepticism compared to the specific concerns raised regarding resident treatment.

Google Reviews

Google Reviews

7 reviews on Google
Grand Avenue Rest Home has received highly concerning reports regarding the conduct of its nursing staff, specifically allegations of verbal abuse and unprofessional behavior toward residents. While the facility has received several five-star ratings, these reviews lack written feedback, making the negative, detailed account of staff mistreatment the most significant information available for families.

Quality Themes

Tap a score for details
FoodN/AStaff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • None identified due to lack of descriptive positive feedback

Concerns

  • Unprofessional and abusive nursing staff behavior

Rating Trends

Tap a year to see what changed

2345.02017(2)5.02018(2)3.02019(4)5.02020(2)2.02022(2)1.02024(2)

Distribution · 14 analyzed

5
8
4
0
3
0
2
2
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing standards, what specific training or oversight programs have you implemented to ensure that every resident receives compassionate and professional care?
  • 2I noticed some concerns regarding staff-resident interactions; could you walk me through your internal process for monitoring staff behavior and how you address any conduct issues immediately?
  • 3With your current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout the day rather than just basic medical maintenance?
  • 4Can you share how you plan to address the recent health inspection findings to improve the quality of care and safety for the 20 residents living here?
  • 5What does a typical day look like for a resident here in terms of social engagement and activities, and how do you encourage participation?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

Nurses here are rude , they don’t treat the elderly how they should. They always laugh and make fun of the residents!! A nurse named Tammy is calling the residents fat pigs.

Family member · 2019☆☆☆☆
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.97hrs
OK
Registered nurses for medical care
Total Nursing
2.29hrs
56%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility85.0%
Worse than Avg
Here
85.0%
US
15.4%
MN
17.0%
Hennepin
19.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
95.5%
MN
96.1%
Hennepin
94.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility65.8%
Worse than Avg
Here
65.8%
US
93.4%
MN
97.3%
Hennepin
96.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
19.4%
MN
24.5%
Hennepin
20.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
15.3%
MN
21.4%
Hennepin
18.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
14.4%
MN
18.6%
Hennepin
16.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.0)
22 complaint-triggered
$13,635 in fines

Families have filed multiple complaints triggering 19 deficiencies, raising concerns about this facility's care quality. The most recurring problems involve infection control, nursing staffing adequacy, and medication management errors. Issues with protecting residents' personal funds and reporting abuse have appeared repeatedly across different surveys, suggesting ongoing challenges with resident safety and rights that appear to persist despite reported corrections.

Nov 26, 2025Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Sep 11, 2025Routine
7
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Sep 11, 2025Complaint
1
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jan 21, 2025Complaint
2
0657Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Aug 28, 2024Routine
16
0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jul 19, 2024Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Payment Denial

Sep 1, 2023

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grand Avenue Rest Home

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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