Red Rocks Care Center
Strong Medicare quality ratings; families often praise friendly and compassionate nursing and cna staff. Still worth an in-person visit.
based on 97 Google reviews
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What this means for your family
Red Rocks Care Center benefits from a dedicated and compassionate frontline staff who are frequently praised for their warmth and engagement. However, families should be aware of the facility's aging infrastructure and should conduct a thorough tour to assess cleanliness and ventilation. We strongly recommend asking management about their current staffing ratios and communication protocols to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
97 reviews on Google“Red Rocks Care Center receives a high volume of positive feedback regarding the friendliness and dedication of its nursing and therapy staff, with many families noting that their loved ones feel well-cared for. However, there is a recurring pattern of serious concerns regarding facility maintenance, cleanliness, and staffing levels, with some families reporting neglect and poor communication. Families considering this facility should weigh the strong interpersonal care provided by individual staff members against reports of aging infrastructure and inconsistent administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing and CNA staff
- Effective physical and occupational therapy programs
- Welcoming and helpful front desk reception
- Active engagement in resident activities
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
- Aging facility with poor ventilation and maintenance issues (mentioned by 3 reviewers)
- Inconsistent communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon of resident engagement looks like here?
- 2With the facility being an older building, what is your current plan for ongoing maintenance and ensuring the ventilation and common areas remain comfortable for residents?
- 3I see that you are very active in responding to feedback online; how do you typically handle communication with families when they have questions or concerns about their loved one’s care?
- 4Given the current staffing levels, what protocols do you have in place to ensure that residents receive timely assistance when they press their call lights?
- 5How do you manage the dining experience to ensure that residents are satisfied with the quality and variety of the meals provided?
- 6Could you explain the process for coordinating medical care and how quickly a family can expect to be notified if there is a change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The Staff are compassionate of the Elderly here. This is from the Director, front desk to Administrative Staff to the Nurse Staff to the Dietary to Physical Therapy to Environmental Services. All a TEAM effort.”
“The nurses would call me anytime to keep me posted about my mom. Again, thank you all at Red Rock / Genesis.”
“This facility is small enough that there’s really personal attention to patients, staff members are very caring, and they notice small things that make a difference. I do wish RRCC were better funded so it could look better, but the staff helps make up for that lack.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Red Rocks Care Center has concerning patterns of recurring issues, with 11 deficiencies triggered by family complaints. The facility repeatedly struggles with care planning and assessments, medication management, and safety hazards, appearing across multiple recent surveys despite corrections. Most troubling are two recent complaint-driven violations involving failure to properly report and respond to alleged abuse or neglect incidents.
Dec 5, 2025Routine13
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Dec 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 13, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jul 25, 2024Routine9
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 29, 2023Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Red Rocks Care Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 26 of 188
Ownership & Management
Owners
Genesis Omg Operations LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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