Gallup Nursing & Rehabilitation LLC
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
While many families report excellent experiences with the rehabilitation therapy team, the recent increase in reports regarding hygiene and medication management is concerning. We strongly advise you to conduct an unannounced visit during a weekend or evening shift to personally observe staffing levels and the cleanliness of the facility before making a decision.
Google Reviews
Google Reviews
86 reviews on Google“Gallup Nursing & Rehabilitation LLC receives a high volume of positive feedback praising the friendliness and compassion of the staff, particularly within the rehabilitation and therapy departments. However, a minority of reviewers report serious concerns regarding cleanliness, inadequate staffing levels, and poor communication from administrative personnel. Families should be aware that while many find the care excellent, there are recurring reports of neglect and hygiene issues that warrant careful observation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical and rehabilitation therapy
- Clean and well-decorated facility environment
- Helpful and professional administrative leadership
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 3 reviewers)
- Poor hygiene and facility cleanliness (mentioned by 3 reviewers)
- Difficulty reaching administrative or support staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and compassionate the nursing staff is here; how do you foster that kind of culture among your team?
- 2Since we want to ensure everything is handled precisely, could you walk us through your specific protocols for medication management and double-checking dosages?
- 3What steps is the facility taking to ensure that call bells and resident requests are responded to quickly, even during busier shifts?
- 4How do you maintain the cleanliness and upkeep of the resident rooms and common areas on a daily basis?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff has so much compassion and patience. They call me to say how they love my parents and that they are so cute. Their health and welfare is 💯. Props to the staff I can go to sleep with no worries.”
“The therapists that worked with him were so positive. I walked in on one of his sessions, curtain closed, heard nothing but positive affermations. Exactly what he needed to hear.”
“This facility is poorly kept up with cleaning. Residents are never changed and the facility smells of human waste. They have reports of malpractice and not caring for their patients right.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering recent inspections, including serious concerns about abuse and neglect reporting and treatment quality that resulted in harm requiring immediate correction in December 2024. This facility shows recurring problems across care planning, medication management, and infection control, with issues persisting across multiple years despite reported corrections, suggesting ongoing systemic challenges with care quality and safety protocols.
Jan 23, 2026Routine6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 10, 2024Routine9
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Oct 10, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 16, 2023Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Mar 17, 2022Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Gallup Nursing & Rehabilitation LLC
for profit
Chain Affiliation
Opco Skilled Management
66 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 52 (Best)
Ownership & Management
Owners
Walnut Summer LLC
Owner · Organization
Calisto Holdings LLC
Owner (parent company) · Organization
First Sweetzer Holdings LLC
Owner (parent company) · Organization
Hatteras Investments LLC
Owner (parent company) · Organization
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Esther
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Mosha
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternshein, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Unger, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zimmerman, Caroline
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit gallupnursing.com
Medicare data downloads
Original nursing home datasets
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