Red Oak Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 114 Google reviews
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What this means for your family
This facility offers an exceptional physical therapy program that has successfully helped many patients return home. However, families must be extremely vigilant regarding hygiene and medication timing, as multiple reports indicate significant lapses in basic care and nursing responsiveness.
Google Reviews
Google Reviews
114 reviews on Google“Red Oak Health and Rehabilitation Center receives high praise for its exceptional physical therapy team and several standout nursing staff members who are described as compassionate and attentive. However, there are serious, recurring allegations regarding neglect, including issues with hygiene, medication delays, and inadequate response to call buttons. Families should weigh the excellent rehab outcomes against significant concerns regarding staffing consistency and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Compassionate and dedicated nursing staff
- Clean and well-maintained facility
- Engaging activities and resident programs
Concerns
- Allegations of patient neglect and hygiene issues (mentioned by 4 reviewers)
- Staffing shortages and reliance on agency workers (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Poor communication and failure to return family calls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
The owner uses highly personalized, warm responses for positive reviews, often mentioning the reviewer's name and specific details from their experience. For negative reviews, they follow a consistent, professional template that acknowledges the concern and provides a specific contact person and phone number for resolution.
Questions for Your Tour
- 1I noticed many people praise the physical therapy team here; how do you tailor rehab plans to help residents regain their independence?
- 2What is the best way for us to stay in regular contact with the nursing team, and how do you ensure family members receive timely updates on a loved one's care?
- 3How does the facility manage medication schedules to ensure everything is administered accurately and on time every day?
- 4Could you tell us more about the daily activity calendar and how you keep residents engaged with the community?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6How do you ensure that hygiene and personal care standards are consistently met for every resident, even during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team at red oak is amazing and helped me get back home to my wife. Cam went above and beyond to make my stay comfortable.”
“My brother was there and had to wait 6 hours for his meds. He has cried himself to sleep from the pain he was going through.”
“The building is warm and inviting. The lights are bright and the staff are warm and welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring issues with families filing multiple complaints triggering federal inspections. The most frequent problems involve food service and kitchen operations, fire safety systems, and medication management, with many issues repeating across multiple surveys. While the facility reports correcting deficiencies when cited, the persistence of similar problems suggests ongoing challenges with maintaining consistent standards of care and safety.
Jan 15, 2025Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Nov 21, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 17, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 28, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 1, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 5, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Mar 28, 2024
$12,035
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF RED OAK, LLC
LEE RICHARD
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 10 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit redoakhealthandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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