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Reviewer concerns include uncaring or rude staff behavior (mentioned by 3 reviewers) — investigate before committing.
based on 9 Google reviews
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Reviewer feedback for Red Oak Assisted Living suggests areas to investigate further. Common concerns include: uncaring or rude staff behavior (mentioned by 3 reviewers), poor communication and lack of responsiveness to families (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should approach this facility with extreme caution due to recurring reports of uncaring staff and poor management. Reviewers specifically highlight issues with staff rudeness, lack of responsiveness to family inquiries, and concerns regarding resident care and nutrition.
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Distribution · 9 analyzed
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Key Review Excerpts
“The staff are rude and seemingly uncaring. If they will treat volunteers as rudely as we have been treated, I shudder to think what they’d do (or not do) for a resident.”
“When asking a staff member where was my family members glasses, was very nasty and said I had to wait until Monday to ask admission, my family member fell and could hardly walk and no one cared ans she was not giving a walker for support.”
“I called to speak with someone from the staff and no one answers or returned my calls. I can not get in touch with my mom either.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that a resident's requirement for weekly suprapubic catheter flushes was properly managed. There was no physician certification on file stating that non-licensed personnel could be competency validated to perform these specific catheter flushes.
The facility failed to ensure that a resident's permanent suprapubic catheter flush was a temporary task that could be validated for non-licensed staff. There was no physician certification stating that non-licensed personnel could be competency validated to perform these specific catheter flushes. Records showed nursing assistants and medication aides were performing the flushes without the required physician authorization.
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9 reviews from families & visitors
NC DHSR — View Official Record
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