Ranchwood Nursing Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 118 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (72%)
- High RN turnover (75%)
Bottom 25% in OK · Critically understaffed (RN) · Very high staff turnover · Worst in STONEGATE SENIOR LIVING chain · $67,525 in fines
What this means for your family
While the facility has undergone recent renovations and maintains a capable rehab team, the frequency of reports regarding neglect and poor communication is alarming. We strongly advise families to conduct unannounced visits during weekends or evenings and to speak directly with current residents' families before making a decision.
Google Reviews
Google Reviews
118 reviews on Google“Ranchwood Nursing Center receives highly polarized feedback, with some families praising the facility for its rehab services and helpful staff, while many others report severe neglect and poor management. Common criticisms include chronic understaffing, lack of communication, poor hygiene, and inadequate medical care, with multiple reports of residents suffering from preventable conditions like UTIs and dehydration.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Some staff members described as caring and attentive
- Recent facility renovations
- Clean environment in specific wings
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 12 reviewers)
- Poor communication and failure to return family phone calls (mentioned by 9 reviewers)
- Neglect regarding basic hygiene and hydration (mentioned by 10 reviewers)
- Inadequate medical oversight leading to preventable infections or hospitalizations (mentioned by 8 reviewers)
- Unpleasant odors and lack of cleanliness in common areas (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some of the recent renovations look great; how has the recent upkeep improved the cleanliness and comfort of the common areas?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busy shifts when the facility is at full capacity?
- 3What specific protocols are in place to ensure consistent medication management and to prevent infections or hospitalizations?
- 4How do you maintain regular, transparent communication with families, and what is the best way for us to reach the care team with updates?
- 5Can you tell us more about the daily activities and dining experiences available to residents to help them stay engaged and nourished?
- 6With the rehabilitation team being a noted strength here, how does the therapy program integrate into a resident's daily care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mom would escape out the door and be north on Yukon parkway before they could get her back.”
“My mother sat on the bathroom floor for almost the entire night when she fell there. And don’t get me started on how hard it is to even speak to my own mother”
“The therapy unit is on top of insurance requirements and makes sure my mother receives all of the therapy she is eligible for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies from family-filed complaints, indicating significant concerns that prompted outside reports. The most recurring issues involve care planning and assessments, medication management, and daily care assistance. Problems with reporting incidents to families and responding to abuse allegations appear multiple times. While all deficiencies show correction dates, the pattern of repeated issues across surveys suggests ongoing quality challenges families should investigate thoroughly before choosing this facility.
Apr 13, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 26, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 5, 2026Complaint5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 17, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 17, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 9, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 17, 2025
$43,891
Ownership & Operations
Who Operates This Facility
Ranchwood Nursing Center
nonprofit
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.4/5 · Rank 17 of 24 (Worst)
Ownership & Management
Owners
Pf South Yukon Snf Ops, LLC
Owner · Organization
Sanctuary Ltc, LLC
Owner · Organization
Preservation Freehold Company
Owner (parent company) · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit ranchwoodnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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