Gran Grans Place
Strong Medicare quality ratings; families often praise warm, family-oriented atmosphere. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While recent feedback highlights a caring nursing team and a welcoming environment, there are recurring reports of poor administrative communication and a lack of support for staff. When touring, we recommend observing how staff interact with each other and asking how the facility supports its nursing team to ensure consistent care quality.
Google Reviews
Google Reviews
14 reviews on Google“Gran Grans Place receives highly polarized feedback, with recent positive reviews highlighting a warm, family-oriented environment and professional nursing care. Conversely, multiple reviewers have reported unprofessional behavior from administrative staff and significant concerns regarding poor teamwork and lack of support for agency staff.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Professional and attentive nursing staff
- Visually appealing facility
Concerns
- Unprofessional or rude administrative/reception staff (mentioned by 2 reviewers)
- Lack of teamwork and support for staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having 69 residents, how do you ensure consistent communication with families regarding updates or changes in a loved one's care plan?
- 2I noticed the facility has a warm, family-oriented atmosphere; how do you foster that same sense of teamwork and support among your staff members?
- 3Could you walk me through the process for addressing any concerns or questions we might have, and how your administrative team ensures those are resolved promptly?
- 4Given the recent health inspection results, what specific steps or improvements are currently being implemented to enhance the quality of care?
- 5What does a typical day look like for residents here, and how do you encourage participation in activities to keep everyone engaged and active?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating the situation to the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“Nurses are very professional and on top of things. The owner is very kind and understanding and listens to everything. She is strict but she is firm with treating every patient like family and with love and care.”
“My dad was treated amazingly by Nell and her staff. There was so much love!”
“If you're with agency dont come here they give you a piece of paper for training, you're by yourself, & no one helps you with anything. This place is the worst facility I've been to.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
1
measures
6
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gran Grans Place has faced recurring issues with medication management and infection control across multiple federal inspections, with families filing three complaint-triggered reports about care and pharmacy services. The facility has corrected all identified deficiencies, including problems with food service, staff training, and resident assessment. While corrections have been made, the pattern of repeat violations in critical care areas warrants careful consideration during your visit.
Jul 10, 2024Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nov 9, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 23, 2023Routine4
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jun 23, 2023Complaint2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Gran Grans Place
for profit
Ownership & Management
Owners
Lusty, David
Owner
Lusty, Nell
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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