Raleigh Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 74 Google reviews
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What this means for your family
While some families report positive outcomes from the therapy department, the recurring, serious allegations of neglect, hygiene issues, and poor communication are deeply concerning. If you are considering this facility, we strongly recommend an unannounced visit and asking for specific evidence of their current infection control and staffing protocols.
Google Reviews
Google Reviews
74 reviews on Google“Raleigh Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe neglect and unsanitary conditions. Multiple reviewers have raised critical concerns regarding patient safety, including the development of serious bedsores, lack of hygiene, and poor communication during medical emergencies. Prospective families should be aware of the stark contrast between the positive experiences of some and the distressing reports of understaffing and neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly attentive and caring individual staff members
- Responsive administrative leadership during specific tenures
- Clean and welcoming lobby/facility areas (noted by some)
Concerns
- Severe neglect leading to bedsores and infections (mentioned by 6 reviewers)
- Unsanitary conditions including roaches and bed bugs (mentioned by 5 reviewers)
- Chronic understaffing and slow response to call buttons (mentioned by 5 reviewers)
- Poor communication regarding patient status or death (mentioned by 3 reviewers)
- Staff observed ignoring patients to use cell phones (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a call button request during the evening and overnight shifts?
- 2I noticed some concerns regarding facility hygiene; could you walk me through your current protocols for room sanitation and pest control?
- 3How do you ensure consistent communication with families regarding changes in a resident's health status or medication adjustments?
- 4I see that your physical and occupational therapy programs are highly regarded; how do you integrate these services into the daily routine for residents?
- 5What specific steps are being taken to improve the consistency of care and oversight to prevent complications like skin integrity issues?
- 6I appreciate that the leadership team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
Personalized based on this facility's data
Key Review Excerpts
“My mom was placed there to maintain her skills and instead lost her skills !she went in alleged rehab walking ,eating regular food with an extreme love to eat a skill That she was still very much in control of To eating purée. Her clothes was kept filthy.”
“My dad was there for stage 4 cirrhosis of the liver he was alive and thriving... My mom found out that he passed away on February 26, which is sad because Raleigh rehabilitation center Never had the decency to contact my family and let us know what was going on.”
“My father was in need of a short term rehabilitation center after a brain bleed and surgery... I felt very comfortable sending him there. He felt comfortable, safe, and has only Good things to say about the staff on his flo”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering multiple safety investigations, with recurring issues in accident prevention and safety supervision that appeared across three separate complaint surveys. The facility shows persistent problems with care planning, medication management, and building safety systems, though most deficiencies have been corrected. However, recent December 2024 findings indicate ongoing challenges with resident assessments, respiratory care, medication labeling, and facility maintenance, suggesting some core issues may persist despite previous corrections.
Mar 26, 2026Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 26, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Dec 19, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 12, 2023Routine18
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide large enough exits.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 18, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 12, 2023
$48,754
Fine
Jul 18, 2023
$20,358
Ownership & Operations
Who Operates This Facility
Raleigh Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 37 of 43 (Worst)
Ownership & Management
Owners
Sovereign Carolina Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit raleighrehabhc.com
Medicare data downloads
Original nursing home datasets
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