Brookdale Roanoke
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based on 21 Google reviews
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What this means for your family
This facility offers a highly regarded memory care program with staff members who are often described as loving and attentive. However, the presence of severe, repeated allegations regarding resident safety and abuse is a critical concern that requires direct investigation and verification with current staff and state regulators.
Google Reviews
Google Reviews
21 reviews analyzed“Families often praise the facility for its compassionate staff and the smooth transition it provides for those entering memory care. However, there are extremely serious allegations regarding resident safety and abuse that must be addressed with extreme caution. While many long-term residents have had positive experiences, some reviewers report severe negligence and unprofessional admission processes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Effective memory care environment
- Welcoming and supportive management
- Clean and well-maintained facility
Concerns
- Serious allegations of resident abuse and physical harm (mentioned by 2 reviewers)
- Unprofessional and delayed admission/decision process
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how much the management team values resident support; how would you describe the current communication style between the staff and families regarding daily updates?
- 2We noticed the facility is very well-maintained; what specific cleaning and maintenance schedules are in place to keep the environment so pleasant for residents?
- 3With your specialized memory care certification, what specific therapeutic activities are available to keep residents engaged and mentally active each day?
- 4Could you walk us through the protocols in place for managing medical emergencies or sudden changes in health after hours?
- 5What steps does the leadership team take to ensure a seamless and professional transition during the admission and decision-making process for new residents?
- 6How does the staff ensure a consistently safe and supervised environment for all residents, particularly during nighttime hours?
Personalized based on this facility's data
Key Review Excerpts
“My father is safe, cared for, loved and truly happy there. I never have to worry about him. My family could not be more pleased with Brookdale.”
“The decision to move her into a memory care facility was very difficult, but with every conversation I had with Brookcal Roanoke, it became very clear that this was the place for her. Quality of care and the quality of the staff is above the bar!”
“The management team was always available to discuss any worries or concerns I had. They truly loved and cared for my mother-in-law like she was their grandmother.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Mar 12, 2026Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08:15 AM to 02:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 50 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure that when hospice care is provided to a resident, the assisted living facility and the licensed hospice organization shall communicate and establish an agreed upon coordinated plan of care for the resident, and the services provided by each shall be included on the individualized service plan ( ISP
Oct 21, 2025RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/21/2025 from 11:30 AM to 12:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-report was received by VDSS Division of Licensing on 10/14/2025 regarding allegations in the area(s) of: 22VAC40-73-(6) RESIDENT CARE AND RELATED SERVICES 22VAC40-73-(10) ADDITIONAL REQUIREMENTS FOR FACILITIES THAT CARE FOR ADULTS WITH SERIOUS COGNITIVE IMPAIRMENTS Number of residents present at the facility at the beginning of the inspection: 55 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector, at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Mar 12, 2025RoutineCleanReport
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/12/2025 from 08:30 AM to 01:45 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Jan 15, 2025ComplaintCleanReport
Type of inspection: Complaint 61315 Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/15/2025 from11:45 AM to 12:45 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/10/2025 regarding allegations in the area(s) of: Resident care and related services; Additional requirements for facilities that care for residents with serious cognitive impairments. Number of residents present at the facility at the beginning of the inspection: 52 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Jan 15, 2025ComplaintCleanReport
Type of inspection: Complaint 61316 Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/15/2025 from 11:45 AM to 12:45 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/10/2025 regarding allegations in the area(s) of: Resident care and related services; Additional requirements for facilities that care for residents with serious cognitive impairments. Number of residents present at the facility at the beginning of the inspection: 52 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Jul 30, 2024ComplaintCleanReport
Type of inspection: Complaint 60059 Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 07/30/2024 from 01:30 PM to 02:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 07/08/2024 regarding allegations in the area(s) of: Resident care and related services; Resident accommodations and related provisions. Number of residents present at the facility at the beginning of the inspection: 55 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov. Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov.
Jun 28, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/28/2024 from 01:45 PM until 02:15 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 06/18/2024 regarding allegations in the area(s) of: Resident care and related services. Number of residents present at the facility at the beginning of the inspection: 55 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 1 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at (540)-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure that direct care staff who are responsible for caring for residents with special healthcare needs shall only provide services within the scope of their practice and training. EVIDENCE: 1. The Virginia Department of Social Services Standards for Assisted Living Facilities, last revised 10/13/2021, defines a licensed healthcare professional as ?any health care professional currently licensed by the Commonwealth of Virginia to practice within the scope of his profession, such as a nurse practitioner, registered nurse, licensed practical nurse, clinical social worker, dentist, occupational therapist, pharmacist, physical therapist, physician, physician assistant, psychologist, and speech-language pathologist?. 2. According to the License Lookup webpage through the Virginia Department of Health Professions, staff 1 is registered to provide medications in an assisted living facility; however, staff 1?s position is not defined as a licensed healthcare professional. 3. The facility?s direct care staff flowsheet for witnessed, unwitnessed, or suspected falls with head injury indicates that for falls with no apparent injury or minor injury (small laceration, bump, or bruise), the Health and Wellness Director/Nurse Designee (RN, LPN, LVN) is to be notified to evaluate and/or direct next the step. 4. The facility?s incident report indicates that at around 05:45 AM on 06/14/2024, resident 1 appeared to have had a fall that was unwitnessed. Per the facility report, resident 1 appeared to have slipped in urine in his room and after being assessed, resident 1 had a small hematoma to the back of his head as well as a superficial abrasion to the left upper arm and elbow but was otherwise ok. Per the facility report, resident 1 was not sent out for evaluation, which is inconsistent with the facility?s fall protocol. The facility report also states that the family of resident 1 was not notified at the time of the fall. 5. On 06/28/2024, during LI?s on-site follow up, staff 2 stated to LI that part of the facility?s internal investigation of the incident consisted of an interview with staff 1 who disclosed that, even though she is not a nurse or other licensed healthcare professional, she assessed resident 1 upon discovering him after a suspected unwitnessed fall. Despite having a small hematoma to the back of his head as well as a superficial abrasion to the left upper arm and elbow, staff 1 decided not to seek medical evaluation nor did she contact the facility?s Health and Wellness Director or other licensed healthcare professional to seek guidance on whether resident 1 should receive medical attention, as is instructed to do in the direct care staff flowsheet for resident falls.
Based on record review and staff interview, the facility failed to ensure that a resident?s next of kin, legal representative, or designated contact person is notified of a resident falling within 24 hours of the initial discovery or knowledge of the incident. EVIDENCE: 1. The facility?s incident report indicates that around 05:45 AM on 06/14/2024, resident 1 appeared to have had a fall that was unwitnessed. Per the facility report, resident 1 appeared to have slipped in urine in his room and after being assessed, resident 1 had a small hematoma to the back of his head as well as a superficial abrasion to the left upper arm and elbow but was otherwise ok. 2. The facility?s incident report indicates that staff 1 did not notify resident 1?s family at the time of the fall. The facility report, and the interview of staff 2 revealed to LI that due to the time of morning, staff 1 had assumed that the oncoming 7 AM ? 3 PM charge staff member in that unit would notify the family of resident 1; however, staff 1 did not inform that oncoming staff member at shift change that this task still needed to be completed. As a result, the resident?s family was not notified that he had fallen earlier that morning. 3. In a separate interview, staff 3 revealed to LI that resident 1?s family only learned of the fall when they came to visit at the facility during the late morning on 06/15/2024. Once the family observed the abrasion to his elbow, they asked the direct care staff on duty how it occurred. It was at that time that the family learned of the unwitnessed fall that occurred the morning before, and the family decided to take resident 1 to the hospital for evaluation where he was diagnosed with a minor head injury.
Apr 2, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/02/2024 from 08:45 AM until 04:15 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure that all new staff shall be trained in the relevant laws, regulations, and the facility?s policies and procedures sufficiently to implement emergency and disaster plans for the facility; procedures for the handling of resident emergencies; use of the first aid kit and knowledge of its location; handwashing techniques, standard precautions, infection risk-reduction behavior, and other infection control measures; procedures for reporting and documenting incidents; methods of alleviating common adjustment problems that may occur when a resident moves from one residential environment to another; and the needs, preferences, and routines of the residents for whom they will provide care. EVIDENCE: 1. The form RECORD OF INITIAL STAFF TRAINING for staff 1 indicated that staff 1?s first day of work was 08/14/2023; however, the form was incomplete to show that staff 1 had received training the following areas: Use of the first aid kit and knowledge of its location; handwashing techniques, standard precautions, infection risk-reduction behavior, and other infection control measures; procedures for reporting and documenting incidents; methods of alleviating common adjustment problems that may occur when a resident moves from one residential environment to another; and the needs, preferences, and routines of the residents for whom they will provide care. 2. Interview with staff 5 revealed that there is no other documentation which verifies that staff 1 had received initial training in those areas which were incomplete. 3. The form RECORD OF INITIAL STAFF TRAINING for staff 2 indicated that staff 2?s first day of work was 10/05/2023; however, the form was incomplete to show that staff 2 had received training the following areas: Emergency and disaster plans for the facility; Procedures for the handling of resident emergencies; use of the first aid kit and knowledge of its location; handwashing techniques, standard precautions, infection risk-reduction behavior, and other infection control measures; procedures for reporting and documenting incidents; methods of alleviating common adjustment problems that may occur when a resident moves from one residential environment to another; and the needs, preferences, and routines of the residents for whom they will provide care. 4. Interview with staff 5 revealed that there is no other documentation which verifies that staff 2 had received initial training in those areas which were incomplete.
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