Rainbow Rehab and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 204 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Below average in TN · Below recommended RN staffing · No penalties on record
What this means for your family
While many families report a positive, welcoming environment, there is a persistent pattern of serious complaints regarding neglect and lack of responsiveness. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and hygiene, and verify the specific staffing ratios for the unit they will be in.
Google Reviews
Google Reviews
204 reviews on Google“Rainbow Rehab and Healthcare receives a high volume of positive reviews praising its clean facility, friendly staff, and effective rehabilitation services. However, a recurring pattern of serious complaints regarding neglect, poor communication, and hygiene issues—specifically reports of bedsores, urine odors, and unresponsiveness to call lights—suggests significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Effective physical therapy programs
- Engaging activities for residents
Concerns
- Neglect and poor hygiene (bedsores, urine odors, soiled linens) (mentioned by 8 reviewers)
- Unresponsive staff and slow call-light response times (mentioned by 5 reviewers)
- Poor communication with family members regarding medical status (mentioned by 4 reviewers)
- Inadequate staffing levels (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve daily care and communication?
- 2Given the recent focus on maintaining high standards for hygiene and room cleanliness, what is your current protocol for ensuring linens are changed promptly and rooms remain fresh?
- 3I see that your physical therapy programs are highly regarded; how do you balance those active sessions with the need for consistent monitoring and timely call-light responses?
- 4With the current staffing levels, what is your process for ensuring that residents receive regular, hands-on attention throughout the day and night?
- 5How do you keep families updated on changes in a resident's medical status, and what is the best way for us to stay in the loop regarding our loved one's health?
- 6Since your activities program is a highlight for many, could you walk me through how you tailor these events to keep residents engaged and social on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff does not reposition patients regularly, which directly leads to severe and completely preventable bed sores. The care is inadequate, the communication is poor, and families are left in the dark.”
“I was hospitalized for an extended amount of time and needed rehabilitation afterwards. I was admitted to Rainbow Rehabilitation and Healthcare for strengthening and endurance. I was welcomed from the moment I entered the facility.”
“The facility is old, but don't be concerned. The staff is kind, concerned, And knowledgeable. They helped my husband gain his Strength.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
1
measures
1
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rainbow Rehab shows a mixed pattern with recurring fire safety issues appearing across multiple surveys from 2018-2022, particularly problems with sprinkler systems and smoke barriers. The facility also had deficiencies in 2022 involving resident care assistance, dietary accommodations, and infection control. All violations were corrected according to federal records, but the repeated fire safety problems over several years suggest potential ongoing maintenance challenges that families should discuss during facility visits.
Jun 30, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 26, 2019Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Oct 31, 2018Routine1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Rainbow Rehab and Healthcare
for profit
Chain Affiliation
Prestige Administrative Services
9 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 9
Ownership & Management
Owners
B&y Healthcare S CORP
Owner · Organization
Cody Healthcare S CORP
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
204 reviews from families & visitors
Official Website
Visit rainbowrhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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